Desktop Support Technician(Onsite)

Job Title: Desktop Support Technician(Onsite)

Location: Atlanta, GA

Duration: 6+ Months

Job Type: Corp-Corp / 1099 / Contract W2

Rate: $26/hr. on 1099

Interview Type: Webcam

Client: State of Georgia

Note: Candidate MUST be LOCAL to be considered for this position

Job Description:
Imaging, deployment & technical support of laptops, desktops & peripherals to in-house & remote customers. Configure & support desktop applications & ensure configurations comply with IT policies. Date backup & restore, hardware surplus.

Must be organized, capable of managing time wisely, and proficient, while supporting staff members by answering help desk phone calls, working internal help desk tickets submitted by staff members on a daily basis, communicating with staff and completing help desk tickets in a timely manner.

Responsible for managing, troubleshooting, licensing, updating hardware and software assets on local machines.

This position will provide field support to include, but not limited to: Onsite troubleshooting through diagnostic techniques and pertinent questions and assist in the development and writing of technical documentation manuals.

Must have great customer service and problem-solving skills.

Must be able to pass an MVR for the purpose of driving a DCBOH vehicle to perform the essential functions of the position and to support remote centers.

General Skills:

Working knowledge with active directory, DNS, and DHCP

Experience with troubleshooting network connectivity issues in both LAN and WAN environments

Experience imaging and deploying laptops

Experience providing desktop/laptop computer hardware support

Setup and install computers for New Hire On-Boarding's and Off-Boarding's

Experience supporting remote workers and troubleshooting VPN and remote technology issues

Experience with Bitlocker encryption, antivirus, and malware/spyware removal software

Proficiency in Microsoft Office 365 (Enterprise) applications.

Expertise in Windows Server 2016 and above.

Working knowledge of VMware ESXi and vSphere, preferred

Working knowledge with Palo Alto Firewalls, preferred

Working knowledge with Mitel Telephony System, preferred

Strong oral/written communication and listening skills.

Strong attention to detail.

Strong analytical and problem-solving skills.

Can work effectively with a team or independently.

Can work well under pressure with the ability to prioritize effectively.

Strong ethical orientation with ability to maintain confidential information.

Qualifications:

Bachelor's degree in Computer Applications Computer Technology or related field OR
Associate's degree in Computer Applications Computer Technology or related field AND Three years of related experience.

Skill Matrix

Skill

Required /Desired

Amount

of Experience

Bachelor's degree in Computer Applications, Computer Technology OR Associate's degree in Computer Applications, Computer Technology & 3 years exp

Required

0

Experience active directory, DNS, and DHCP

Required

3

Years

Experience imaging and deploying laptops

Required

3

Years

Experience with troubleshooting network connectivity issues in both LAN and WAN environments

Required

3

Years

Experience providing desktop/laptop computer hardware support

Required

3

Years

Setup and install computers for New Hire On-Boarding's and Off-Boarding's

Required

3

Years

Experience supporting remote workers and troubleshooting VPN and remote technology issues

Required

3

Years

Experience with Bitlocker encryption, antivirus, and malware/spyware removal software

Required

3

Years

Working knowledge of VMware ESXi and vSphere, preferred

Highly desired

0

Working knowledge with Palo Alto Firewalls, preferred

Highly desired

0

Working knowledge with Mitel Telephony System, preferred

Highly desired

0

Recruiter Details:

Recruiter Name: Manoj at gsksolutions dot com

Contact Number: Eight three two - Four nine seven - One four eight nine

About GSK Solutions Inc:

GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.

GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.