Coordinator - Community Support Program

EOE Statement 

At HOPE, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.  Our goal is to be a diverse workforce that is representative, at all job levels, of the community we serve.  We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We are proud to be an equal opportunity workplace and an affirmative action employer. 

SUMMARY  

Works under the direction of the Director of Supportive Services.  Assists with and coordinates the planning and provision of the Therapeutic Services Case Management and Peer Recovery Support Services program activities and services. Supervises the program and provides direct client services by performing the following duties. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Supervises clinical and training aspects of the Supportive Services Program to include Case Management and Peer Recovery Support Services. 

Assists the Director of Support Services in development and implementation of written program policies, goals and outcome criteria that guide and support the provision of services. 

Provides input and assistance to the Director on the professional performance of individuals privileged to provide clinical services in the program. 

Coordination of meeting staff’s training needs, consultation and education needs, and the training/orientation of new staff. 

Ensures staff are trained in transitioning and discharging clients and maintaining up to date case loads. 

Provides day to day supervision as well as crisis interventions and problem solving.  

Works to ensure each new staff member is provided hands on training instructions to help them be successful. 

Works to ensure each staff member is meeting the direct service time and documentation expectations. 

Provides core competency training for staff members not meeting job description standards.   

Interviews new program candidates and makes recommendations for hire.   

May participate with HR in the termination of unsuccessful employees.  

Provides oversight for all staff who are performing services inside and outside the agency. 

Monitors internal program monitors, ETPS, and agency Client Data Core and Performance Based Measurements to ensure agency maintains above state standards.   

Supports and promotes a service environment for individual in need of behavioral health and/or co-occurring services that is recovery focused, welcoming, and attentive to the needs of individuals who may have experienced trauma in their lives.  Attends annual core competencies training in relationship to individuals with co-occurring disorders or who have experienced trauma in their lives. 

Establishes and maintains professional working relationships with supervisor and peers, and develops integrated service provisions with other programs. 

Establishes and maintains professional working relationships with other agencies. 

Provides for scheduling and supervising assigned staff in the provision of services, clinical record keeping and reporting procedures and ensuring staff receive best practice trainings.  Provides timesheet review and oversight.  

Monitors and approves, as appropriate, staff time sheets, leave requests, schedules, travel, and performance related to program requirements and goals. 

Adheres to agency policy and procedures, CARF and DHMSAS standards and criteria, federal and state confidentiality rules and regulations, and any special funding source requirements. 

Ensures that staff monitor eligibility status and make applications for Social Security, Title XIX or HMOs (Medicaid), QMB, and other benefits for which the client may qualify. 

Provides direct client care in compliance with the job responsibilities of a Case Manager as needed. 

Responsible for on-going knowledge of the course of treatment, needs, and special issues of program clients including co-occurring services. 

May be required to work evening or weekend hours. 

May be required to provide services in a community setting. 

Will train staff on how to provide services in a community setting.  

May be required to provide client transportation by using personal vehicle or agency owned van or small bus. 

Performs other related duties as assigned. 

SUPERVISORY RESPONSIBILITIES  

Directly supervises daily operations and staff providing services within the Therapeutic Services Case Management and Peer Recovery Support Specialist Program. Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include interviewing, orientation and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.  Scheduling oversight as well as adherence to job requirements of each team member.  

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE  

Bachelor's degree in a Mental Health related field with preferred two years related experience and/or training; or equivalent combination education and experience with at least one year experience required. 

CERTIFICATES, LICENSES, REGISTRATIONS  

Required to obtain and maintain DMHSAS CM Certification 

May be required to obtain and maintain First Aid and CPR Certifications 

Required to complete Therapeutic Options, or approved safety training and annual updates 

In order to transport clients in private or agency vehicles, must possess current, valid Oklahoma license, meet HOPE insurance requirements.  HOPE will annually obtain a copy of Motor Vehicle Report from the Department of Public Safety. 

LANGUAGE SKILLS  

Ability to read and interpret documents such as safety rules, Standards and criteria, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of consumers or employees of organization. 

REASONING ABILITY  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  The demands of this position may be crisis oriented and requires good problem solving skills and the ability to work and think quickly.  

OTHER SKILLS AND ABILITIES  

Ability to relate to persons with severe mental illness in a positive, helpful, and constructive manner.  Ability to establish and maintain effective and tactful working relationships with co-workers; to express ideas and facts clearly and concisely in written and oral form. 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Employee must have vision enough to read written or typed data. Employee must have hearing and speech enough to communicate effectively with staff, clients, and public in person or by phone.  The demands of this position may be crisis oriented and requires good problem solving skills and the ability to work and think quickly.  

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee occasionally works in outside weather conditions. The noise level in the work environment is usually moderate.