IT Support Specialist

Position Summary:

The Missouri Historical Society seeks an IT Support Specialist to team with an important part of a small and dynamic IT department. This position will support the Missouri Historical Society's IT system's users and infrastructure.

Essential Functions:

• User support and training - both remotely and in-person
• Server and Active Directory support and administration
• Working with and supporting our Office 365 environment and applications
• Handling calls, email requests, and support tickets
• Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement
• Printer support
• User onboarding and offboarding
• Phone system support
• Hardware and software installation and upgrades
• VMWare support and administration
• Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks
• Assisting other IT Department personnel as needed
• Some travel between local sites will be required
• Some physical work - equipment moves, rack mounting, etc, will be required
• Very occasional after-hours work will be required
• Other duties as assigned

Qualifications:

• High school diploma or secondary education degree
• Minimum 4 years of relevant experience
• Demonstrated troubleshooting and analytical skills
• Valid driver's license
• Desire to learn new things!

Preferred experience with the following systems:

• Windows desktops/laptops
• Network hardware ( routers, switches and cameras)
• Microsoft Office 365 environment
• Windows servers and Active Directory
• Mac desktops/laptops
• Linux system administration
• Video conferencing
• Familiarity with server/telco racks
• Web hosting environments
• VMWare
• Cisco routers and switches
• Solarwinds administration
• Some familiarity with general building wiring
• Security incident response
• Office desktop and Office365
• Avaya phone systems
• General troubleshooting and problem solving

Skills:

• Ability to interact with others and communicate clearly and courteously
• Excellent customer service skills
• Ability to constructively work with fellow employees and vendors
• Ability to be self-directed when needed

Deadline to Apply: Position open until filled.

Please upload cover letter and resume when applying.

*External job boards: Please click this link to apply.