Patient Accounting Representative

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com.

Work Location address: 9380 Station Street, Suite 425, Lone Tree, CO, 80124

Department: Revenue Cycle Management

Work Schedule: Monday-Friday (8:00am-4:30pm) (Flexible by 30 mins); Hybrid and Remote options available, based on experience.

What We Offer Our Team Members: [FT Only]

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities
• Bonus Potential

OR [PTR Only]

• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Professional Development, Job Training, and Cross Training Opportunities

AND [Hourly Only; FT, PTR, Per Diem]

• Potential for Over-time Pay (Time and a half)
• Holiday Differential Pay (Time and a half)
• Weekend Shift Differential Pay ($4.00 per hour)

What You Will Do: The Patient Account Representative must demonstrate knowledge and skills in all aspects of patient accounting, medical billing, and managed care/insurance. The position is responsible for the daily coordination of patient billing, takes direction from the Billing Manager, should function independently in the role.

• Assist inter-company customers with questions regarding insurance matters, current account status, and billing questions.
• Make a record of all patient interactions and/or account task updates to ensure all staff can follow up appropriately.
• Ensure patients statement balances are current and process payments as needed.
• Complete daily report (previous day’s work) and post payments paid by check, cash, or processed through Retriever.
• Post charges from superbills, send out statements, and payments due notices.
• Provide patients (as requested) with a copy of insurance claim forms after posting charges.
• Maintain and update all patient accounts as needed.
• Accurately post charges for ART cycles and surgeries.
• Notify Patient Financial Services Department when monies are owed after charges are posted.
• Post insurance and patient payments received during visits or by mail.
• Coordinate billing when the insurance covers the procedure (per business office policy).
• Complete appeals and send necessary documentation to facilitate payment when insurance providers provide wrong reimbursement, low reimbursement, and/or incorrect insurance denials.
• Verify patient account and electronic medical record to ensure services billed match services rendered.
• Other specific duties as assigned.

What You Bring:

• High school diploma required.
• Minimum one-year (1) previous medical billing experience required.
• Previous experience in reproductive medicine or Women’s health is preferred.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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