Counter Sales Representative

Counter Sales Representative Responsibilities,

The Counter Sales Representative is an essential member of the airport location team, providing the fastest, easiest, and most valued experience to our customers. This sales commissioned team member provides world class customer service and professionally and effectively sells Usave Car Rental products and services to meet the customer’s needs.

The key responsibilities and accountability are:
• Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.
• Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle up sells.
• Achieve personal sales goals while supporting the goals of the team.
• Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.
• Provide world class customer service by managing the rentals and returns process, in compliance with Usave Car Rental policies and procedures
• Qualify and process customer rentals with accuracy and attention to detail.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Resolve customer issues and concerns professionally using effective customer service techniques.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Mandatory Requirements

Educational Background:

High School Diploma or equivalent

Professional Experiences:

A minimum of one year of sales or customer experience in a high volume or service oriented environment

Passion for customer service and attention to detail

Proven strong sales and closing skills and the ability to friendly, engaging manner

Motivated to achieve and exceed targeted goals

Knowledge:

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems

Proficiency in English

Must be able to:
• Demonstrate good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Have the competitive drive and confidence to succeed in a commission-based environment.
• Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.
• Demonstrate sales, professionalism and interpersonal skills.
• Show a high level of ownership, accountability and initiative.
• Show proven experience of working well within a team.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.