Customer Service Representative

AutoFair Ford is seeking a Customer Service representative to join our team. We are looking for someone who can work evening and weekend shifts. Have you ever had a job as a waiter or waitress and wished the hours were better? Have you worked in a restaurant in the past but wanted to make more money serving people? Are you passionate about helping customers? Do you have phone and email skills? Apply today!

Benefits:

• World-class training and professional development
• Growth opportunities for career advancement
• Employee vehicle purchase plans
• Discounts on products and services
• Flexible Work Schedule
• Health and wellness

Responsibilities:

• Answer customer calls and establish follow-up with service appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Set appointments with customers for service repairs based on customers needs and shop capacity
• Utilize CRM tracking system daily

Requirements:

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen

AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to offering our customers an unmatched experience through outstanding customer service and priding ourselves on our long relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team.

AutoFair Automotive Group offers opportunities with the following brands:

Ford - Honda - Hyundai - Genesis - Nissan - Subaru - Toyota - Volkswagen

AutoFair Automotive Group maintains a strong policy of equal employment opportunities for all associates and applicants of employment. We hire, train, promote and compensate on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.