Receptionist

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role:

The check-out Receptionist is responsible for greeting patients as they check-out and offer them friendly and prompt assistance while coordinating the patients' care. The check-out Receptionist will review the provider’s orders to determine appropriate future action. At checkout, follow up appointments are scheduled with the patient. Appointments are scheduled, arrangements are made for diagnostic testing, or the patient has been advised there is no need for future appointments (by the provider).

The Details:

In this role, you will be responsible for:

• Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
• Answering phone calls, creating appointments, directing the calls as required and handling all queries
• Informing the Doctor, Nurse, or other healthcare facilitators about impending appointments
• Maintaining a filing system for all patient documents and reports submitted
• Answering emails and other electronic messages as required
• Scanning and faxing documents as needed
• Maintaining patient confidentiality and adheres to HIPAA compliance requirements
• Managing inventory and placing orders as required
• Providing excellent customer service to patients
• Other duties as assigned

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values:

• Self-Motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next
• Communication: The ability to speak, write, and listen clearly and consistently
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Critical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Resourceful: Demonstrates proactive willingness to utilize available information and tools to figure things out
• Customer-focused: Puts the customer's (internal and external) needs first and makes customers their top priority
• Collaborative: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process

Knowledge:

• High School Diploma or GED
• Effective oral and written communication skills
• Good telephone skills
• Excellent customer service skills
• Proficient technical (computer) skills

Experience:

• 1-3 years working with the general public in a customer service position
• Prior experience with NextGen ideal

Pay Range: $15-$17 per hour. Exact pay will be determined based on candidate experience and location, size of program being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.