Systems Administrator

Who we are:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for 174 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose:

ManhattanLife continues to grow our business and our team. We currently have an opportunity for an experienced Systems Administrator in our Houston, Texas headquarters. In this position, you will be responsible for the installation, administration, security, and optimization of our Microsoft client server environment to achieve and maintain high performance and availability. You will have the opportunity to make an impact with an established organization as it continues to grow.

This role includes ensuring the availability and security of systems and applications, working on new projects, and developing processes and procedures for ongoing administration of the entire environment. Scope of responsibilities include server hardware and software, Azure/Office 365, networking hardware and software, Cisco security tools and numerous 3rd party solutions.

Duties and Responsibilities:

• Technical expertise in Microsoft Active Directory 2012/2016/2019/2022 on premise and AD Services in MS Azure, including AD Users & Computers, Site and Services (Establishing & Managing Trusts), Group Policies, DNS, Federation Services, SSO, NTFS permissions, etc.
• Core networking concepts and services such as TCP/IP, DHCP, DNS, switching, routing, WAN/ISP connectivity etc.
• Monitor and work tickets within the ConnectWise Manage (PSA) platform, ensuring timely resolution of support requests. Operate as escalation point and mentor the HelpDesk team.
• Maintain accurate and up-to-date documentation for all system configurations, processes, and procedures.
• Collaborate with cross-functional teams to ensure seamless integration of systems and applications.
• Knowledge of SSL/TLS encryption, certificates, and installation process.
• Serve as a knowledgeable technical resource on server systems, hardware, and software.
• Build Windows server VMware virtual machines, install software, and services in accordance with the current IT best practices.
• Ensure security and reliability through patch and revision management of all systems.
• Provide expert level troubleshooting and problem resolution in servers and associated systems.
• Maintain VMware servers including performance, networking, coordinate upgrades with vendor.
• Manage mail systems including Office 365 and Cisco Secure Mail.
• Experience with malware containment and remediation across all platforms.
• Ability to manage, monitor, maintain and troubleshoot storage equipment and related services, is a plus.
• Experience with Cisco Security stack: DUO, Cloudlock, AMP, Secure Email, Umbrella, Firepower Threat Defense, ISE, AnyConnect VPN, ThousandEyes is a plus.

Minimum Qualifications:

• High School Graduate or equivalent (GED).
• At least 7 years either professional System Administration experience or MSP (Managed Service Provider) experience.
• At least 5 years supporting the following core Microsoft technologies: Windows Server, Active Directory, DNS, DHCP, Microsoft Azure / Office365.
  

Knowledge, Skills and Abilities:

• Experience resolving issues with Cisco TAC is a plus.
• Cisco Unified Communications experience is a plus.
• Cisco Webex experience is a plus.
• Cisco Meraki experience is a plus.
• ConnectWise Manage, ConnectWise Automate, ConnectWise IT Boost experience is a plus.
• Experience working with HIPPA/PCI, other compliance standards is a plus.
• Veeam backup solutions experience is a plus.
• Mergers and Acquisitions experience is a plus.
• Microsoft 365 E5 Security Suite experience is a plus.
• Knowledge of HelpDesk management solutions is a plus.
• Must be detail oriented, thorough, accurate, and able to efficiently solve problems.
• Strong team player, mature, independent, and work well in a fast-paced environment.
• Exceptional Customer service skills while working with diverse personality types.
• Strong problem-solving and analytical skills.
• Ability to take responsibility and accountability for actions.
• Excellent communication and analytical skills.

Travel Requirements:

This position may require light travel within a ten-mile radius from one office location to another as needed.

• Establish annual objectives for professional growth.
• Keep pace with developments in the discipline.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.