Technical Support Engineer II

The Support Engineer will use knowledge and specialized skills to implement technical solutions, and provide high quality support for computer hardware, operating systems, enterprise applications, and internally developed software, as well as provide testing for our internally developed software. The Support Engineer will determine when it is appropriate to deviate from a standard practice to accomplish a desired result, as well as troubleshoot and solve straightforward problems that do not have defined SOPs.

ESSENTIAL JOB SKILLS/DUTIES:

• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions

• Provides technical solutions to end users by phone and email

• Conduct software testing and management of related solutions

• Maintain or create policies, procedures, and processes

• Identify root-causes of operational issues and process inefficiencies

• Notify IT Project Managers if any issue is identified with an internally developed application

• Provide as needed project specific duties and responsibilities

• All other duties as assigned

QUALIFICATIONS:

• Proficiency computer skills (Microsoft Office, windows troubleshooting, understanding of basic networking concepts, software installation, hardware troubleshooting, and basic security principles)

• Proficiency with or ability to learn SQL

o creating queries for research and analysis, views, and stored procedures

• Data center infrastructure and facilities experience is a plus

• Familiarity with SCCM, inventory management, ManageEngine, or Jira a plus

• Ability to explain complex IT concepts in simple terms

• Proven ability to work successfully with limited supervision

• Impeccable end user communication o ability to maintain a calm and professional demeanor in emails and calls

• Excellent written and verbal communication skills

• Discipline to ethically handle private data, including financial and/or healthcare data for certain companies

• Able to communicate effectively and work in a team setting

Preferred Education and Experience

• Bachelor’s Degree in Computer Science or Equivalent

• 3+ Years IT Support Engineer or Related Field Experience

Preferred Licenses/Certifications

• CompTIA A+

• CompTIA Network+

• Cisco/CCNA

• Linux

• Terraform

• Microsoft hardware (installation)

• Azure

PAR Western line contractors, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Powered by JazzHR

SWa5zgQRv4