Field Service Technician

Do you enjoy physical indoor/outdoor work, talking with people, providing customer service and learning new technologies? Are you seeking an opportunity where you have independence, confidence, and control of your success? Are you a natural leader who is adaptable and willing to learn new skills? We provide on the job training!

Resound Networks is a growing wireless internet service provider (WISP) that is servicing cities and rural communities throughout Texas, Oklahoma, Arizona and New Mexico. We are a team-oriented organization that focuses on delivering outstanding service for our customers and are looking for an organized and driven professional to join our team as an Installation/Service Technician.

This person will be an integral part of our organization and will report directly to the Area Manager. The qualified individual must have sound knowledge in cabling and general computer skills and will be responsible for multiple customer visits each and every day. These visits will include site surveys, installing equipment, troubleshooting, ensuring the quality of internet, educating our customers, and all applicable paperwork to complete the job.

Bring your computer, electrical, maintenance/repair, general labor, cable, military, customer service and/or customer relationship experience to Resound Networks and join our growing team!

Responsibilities:

• Installs new customers and complete documentation of installation
• Serve existing customer with Service Calls at customers house
• Maintain rapport with customers by identifying solutions for problems as well as educate customers on WIFI and WIFI solutions for each individual home.
• Upkeep of company and customer equipment by following operation instructions, troubleshooting breakdowns, maintaining supplies; performing preventative maintenance

Qualifications:

• Basic Computer Knowledge
• Good Judgement
• Interpersonal Skills
• Confidence
• Troubleshooting Skills
• Results Driven