Membership Director

Title: Membership Director
Location: YMCA of the Suncoast
FLSA Status: Non-Exempt
Leader Level: Team Leader
Hiring Range:
Reports to: District Vice President
Supervises: Membership Staff, and Volunteers including MA, MS

Position Summary:

This position, as a top administrative branch staff in an Association actively engaged in many national Y initiatives, is responsible for day-to-day general administration of the Membership Department including staff supervision, budgeting, expense control, income generation, program development and quality control, and committee development, community relations, collaborations, long-range planning and facility maintenance. The Membership Director also provides direction and leadership for the achievement of Association goals in accordance with the policies, procedures and standards established by the Board.

Core and Strategic Functions:

1) High Quality Programs, Services and Facilities

• Direct and administer total operation of the Membership Department including the interpretation and execution of established policies, the development of procedures and methods, staffing, evaluation of the effectiveness of the programs and operations.
• Plan and conduct a wide variety of membership programs and activities that maximize the facilities available, support the cause and enhance membership
• Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Ensure the safety and maintenance of high quality facilities, grounds, and equipment by keeping supplies organized, maintain a clean facility and care for equipment.
• Promote and monitor membership and/or program growth, taking a leadership role in membership cultivation and retention
• Develop and implement annual membership growth, retention goals, and objectives that include monthly and weekly action plans.
• Maintain systematic filing process for all members.
• Review and monitor monthly membership goals, statistics, enrollment procedures, membership inquiries, appointments, tours, follow-up calls, and closing ratios.

2) Staff and Volunteer Management

• Recruit, hire, supervise and develop department staff and volunteers through use of Leadership Competency Model resources that create a culture of cause-driven leaders
• Lead and/or participate in a branch committee(s)
• Conduct monthly staff meetings to keep staff well informed.
• Support branch Y Community Champions efforts

3) Finance

• Prepare annual department(s) budget for approval by the District Vice President.
• Recommend adjustments and administer the budget, exercising necessary expense controls and revenue production

4) Community Development

• Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses, and governmental entities.
• Promote and communicate the objectives and programs of the YMCA through public communication media
• Actively participate in community organizations

5) Financial Development

• Incorporate storytelling in an effort to advance our mission and cause
• Participate in Annual Campaign efforts
• Identify and recruit Annual Campaign volunteers
• Lead and/or participate in branch special events for fund raising or mission advancement

6) Operating Values

• Serve as a member of branch management and support the branch and association objectives of the YMCA
• Teach, role model and promote SMART behavior

7) Strategic

• Support the GPS initiatives by participating on a Commitment Team
• Advance our work in Youth Development, Healthy Living, Volunteerism and Philanthropy
• Incorporate Living Our Cause into work products and behavior

(all position functions are essential to the position)

YMCA Competencies (Team Leader):

1. Community - Ensures a high level of service with a commitment to improving lives.
2. Volunteerism - Provides volunteers with orientation, training, development, and recognition.
3. Relationships - Builds relationships to create small communities
4. Quality Results - Holds staff accountable for high-quality results using a formal process to measure progress
5. Finance - Effectively creates and manages budgets.
6. Emotional Maturity Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance

Position Qualifications:

Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set.

Four-year college degree preferred. High school diploma or equivalent required. Two years of experience in related field required. Must meet YMCA of the Suncoast driving criteria. Y-USA Team Leader preferred. CPR/First Aid required in 90 days of employment. May be required to sit or stand for extended periods of time and squats, stoop or bend into awkward positions while performing job functions. Lift and carry up to 30 lbs. Must be able to multi task, be able to manage and cultivate relationships, and have a high level of emotional maturity. Strong communication, written, verbal, presentation, and organizational skills required.

EOE/DFWP

Please note: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

To apply, please complete the fields under 'Apply Now'.