Front Desk Coordinator - Shelter

Front Desk Coordinator - Shelter - Colorado Springs, CO 80903

***This is a 2nd or 3rd shift position***

The person in this role will ensure a safe environment and smooth operation of the Shelter Housing Facility front desk. Duties include but are not limited to being able to: effectively interact with tenants and guests in the Permanent Supportive Housing environment and to provide hospitality with compassion while being firm in enforcing the guidelines for operations that are safe and secure for all. Coordinators are also responsible for monitoring tenant volunteers, signing guests in and out of the building, providing for specific tenant requests. Coordinators will also coordinate with the Housing Services Manager and case managers to encourage and promote a safe environment, conducive to healthy living and growth in Christ, as well as ensuring smooth operation of the housing facility. In addition, the person in this role will meet the needs of tenants as appropriate and be available and open for relational ministry with tenants and guests.

DUTIES & RESPONSIBILITIES:

• Utilizes check-in process for tenant’s guests.
• Understands and can properly execute the duties of one or more coordinator assignments
• Utilizes check-in process for tenant’s guests.
• Seeks to engage in natural conversation with tenants and guests, offering hope for change in a journey from brokenness to a new life based on relationship with Jesus Christ
• Responds to interpersonal situations and attempts to deescalate crises before they arise.
• Enforces firm behavioral standards.
• Assists and supports volunteers in their service.
• Demonstrates the ability to set and maintain healthy boundaries in line with the shelter's values.
• Seeks to grow in understanding and execution of shelter's philosophy and processes.
• Collaborate with Supervisors to communicate and enforce rules and procedures that encourage overall safety and security.
• Monitor and ensure guests are accounted for in accordance with the front desk schedule of activities.
• Provide support, encouragement, and accountability to guests.
• Oversee Guest Services activities including registering and check-in guests, maintain daily schedule, and ensure strict adherence to all safety policies and procedures.
• Respond appropriately to emergency situations such as guest misbehavior or medical emergencies.
• Contact Supervisor in the event of incidents involving dismissal of guest or altercations that are not resolved by verbal intervention. Submit a written incident report in a timely manner.
• Submit daily program report to supervisor documenting activities, incident reports and summarizing issues and needs related to the shelter or guests.
• Understand and operate all security systems including alarms, fire panel and smoke detectors.
• Make every attempt to respond to and diffuse situations before escalation, handle disputes and altercations appropriately.
• Maintain order, oversee daily schedule to maintain cleanliness and safety of the 1st floor of housing facility, to include but not limited to: front lobby and desk areas. Place maintenance or I.T. work orders as needed.
• Assist Supervisor with fire drills and emergency evacuation procedures as instructed.
• Supports proper training and recognition of volunteers for their partnership with shelter and engages them in meaningful work that leverages volunteers as a resource.
• Provide prayer support as needed or requested.
• Collaborate with Supervisor to establish and implement house rules and procedures that advance the program and encourage overall safety and security; maintain ongoing communication.
• Monitor and ensure residents are accounted for.
• Provide support, encouragement, and accountability to tenants.
• Performs random/routine checks of all floors, doors, secured areas, tenants, and belongings upon entrance and/or exit of property.
• Conducts incremental rounds for fire and security purposes.

· Attends all required meetings and reviews SRM emails regularly.

· Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

EDUCATION/EXPERIENCE:

• Minimum high school diploma or GED, Associates Degree preferred.
• Previous experience working within a Christian recovery environment desired.

SKILLS AND QUALIFICATIONS:

• Maintains a personal relationship with Jesus Christ and is a constant witness. Christ-centered and compassionate attitude in dealing with people including the homeless and faithfully upholds and exemplifies the Shelter's Statement of Faith
• Serves as an advocate for the homeless and raising awareness of the needs and concern for the addicted, and those in poverty, engaging others within one’s influence of greater involvement and effectiveness on behalf of this population in Colorado Springs.
• Believes that volunteers are vital to accomplishing the Vision and Mission of the Shelter and thus is part of mobilizing the community in the fight against addiction, poverty, and homelessness.
• Serves as an advocate for the homeless and raising awareness of the needs and concern for the addicted, and those in poverty, engaging others within one’s influence to greater involvement and effectiveness on behalf of this population in Colorado Springs.
• Believes that volunteers are vital to accomplishing the Vision and Mission of the Shelter and thus is part of mobilizing the community in the fight against addiction, poverty, and homelessness.
• Desire to serve the Lord in ministry to the lost, hungry, cold, and frightened. Be able and willing to exercise compassion and discernment while modeling the pursuit of Christ likeness.
• Ability to handle crisis and unexpected situations with calm and clear thinking, demonstrating good analysis and judgment to bring resolution.
• Trustworthy, reliable, insightful, and perceptive
• Able to maintain confidentiality.
• Knowledge of addiction and recovery preferred.
• Able and willing to honor and uphold the leadership and mission of SRM.
• Thorough, systematic, and organized with regard to security and protocol.
• Street knowledge and understanding of anger management highly desired.
• Computer literate, able to use basic office equipment.
• CPR/First Aid certification and training preferred.
• Able to read, write and perform basic mathematical computations.
• Two years of sobriety if in recovery
• Flexibility in working hours, including on-call availability and willingness to work holidays as they coincide with regular shifts.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; frequently = 34%-66%; continuously = 67%-100%.

Works within shelter campus environment, to include some outdoor activity.

Occasionally: bend or stretch, climbing of stairs, moving between Shelter buildings

Frequently: carrying, standing, climbing, kneeling, reaching, lifting, stretching, must be able to lift up to 40 pounds, manual dexterity

Continuously: sitting, walking, talking, adequate vision and hearing, good mental condition to withstand consistently medium to high levels of stress

EQUIPMENT/TOOLS USED:

• Computer/Internet
• Phone
• Copier/Scanner/Fax

* Full benefits package to include: medical benefits with The Shelter paying 85% of the medical premium, voluntary Dental, Vision, Allstate Accident Plan, SRM-paid Short-Term and Long-Term Disability, Life Insurance, and AD&D. Also offered are 8 paid holidays, 21 days of accruable PTO, paid “Soul Care Retreat” days (up to 4 depending upon availability), and a 403b retirement plan with Shelter-match after one (1) year, 100% vested beginning DOH; (Benefits are subject to change based on reevaluation or benefit plan changes annually.)

*Benefits begin at 1st of the following month after completing a full 30 days of employment (I.E. start date 4 January 2023, benefits initiate 1 March 2023)

Guide to Physical Requirements:
•Continuously (5-8 hours)
•Frequently (3-4 hours)
•Occasionally (1-2 hours)
•Never

LIFTING: (as defined by ADA)
Heavy: 45 lbs & over: Never
Moderate: 15-44 lbs: Occasionally (1-2 hours)
Light: 14 lbs & under: Continuously (5-8 hours)

CARRYING:
Heavy: 45 lbs & over: Never
Moderate: 15-44 lbs: Occasionally (1-2 hours)
Light: 14 lbs & under: Occasionally (1-2 hours)

PUSHING/PULLING: Occasionally (1-2 hours)

REACHING:
Above Shoulder: Occasionally (1-2 hours)
At Shoulder: Occasionally (1-2 hours)
Below Shoulder: Occasionally (1-2 hours)

TWISTING: Occasionally (1-2 hours)

BENDING: Occasionally (1-2 hours)

KNEELING: Occasionally (1-2 hours)

CRAWLING: Occasionally (1-2 hours)

SQUAT: Occasionally (1-2 hours)

CLIMBING:
Use of legs only (stairs): Occasionally (1-2 hours)
Use of arms & legs (ladders): Never

HEARING: Continuously (5-8 hours)

VISION:
Visual, close: Frequently (3-4 hours)
Visual, distant: Frequently (3-4 hours))
Visual, depth perception: Frequently (3-4 hours)

HANDS/FINGERS:
Simple grasping: Occasionally (1-2 hours)
Fine Manipulation : Occasionally (1-2 hours)
Repetitive Movements: Occasionally (1-2 hours)

WALKING: Continuously (5-8 hours)

STANDING: Occasionally (1-2 hours)

SITTING: Frequently (3-4 hours)

SPEAKING: Continuously (5-8 hours)

OTHER, please describe - N/A

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)