Remote Call Center Representative

Customer Service Representative

Multiple friendly and professional Customer Service Representatives are currently needed for 100% REMOTE positions (must be within 1-hour radius of Philadelphia, PA)! As a Customer Service Representative, you will handle benefit, eligibility, and claims inquiries via telephone, internet or written correspondence.

These temporary-to-hire positions offer $18 an hour!

Responsibilities of the Customer Service Representative include:

• Answering questions and resolving issues from members, providers, and plan sponsors.
• Coordinating work to appropriate staff/business areas as needed.
• Documenting interactions with members, providers, or other necessary parties to track contact reasons and trending.
• Performing a thorough review of claims history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.
• Utilizing applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.
• Delivering excellent customer service at all times to both internal and external customers.
• Attending all training days

Requirements of the Customer Service Representative:

• 1 year experience in a Customer Service role, or similar experience
• High school diploma/GED (Bachelor's degree preferred)
• Excellent communication, interpersonal, and customer service skills
• Eskill scores
• Health Care and Call Center Experience preferred
• Insurance, Insurance Billing, or nursing related experience a plus

Contemporary Staffing Solutions (CSS) has been a leading provider of contract, temporary, temporary-hire & direct hire solutions. We began as a staffing agency and evolved to a national provider of workforce management solutions with a niche recruitment focus in Accounting & Finance, Call Center & Office, Human Resources, Sales & Marketing, & Information Technology. To learn more about CSS, visit our website: www.ContemporaryStaffing.com.