Printer Service and Repair Technician (MPS)

Sage Solutions Group

Livermore, CA

Expired: May 05, 2024 Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

MPS TECHNICIAN - LIVERMORE, CALIFORNIA - ON-SITE

As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will coordinate with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member!

Responsibilities:

Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices
Proactive and reactive toner replacement
Remote triage and management/administration of fleet management tools and data collection agents
FM audit, Xerox CWW, and HP's Web JetAdmin
Ensuring all devices are reporting and communicating
Accurate asset control and accountability of entire fleet
On site inventory organization and management
Maintaining and regularly adjusting needs to auto replenishments
Toner/parts ordering and recycling
Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices
Administration and support of customer print solutions
PaperCut MF
Delivering an extraordinary customer experience
Being a representative of imageOne
Ad hoc reporting of customer metrics and service insights

Requirements:

Experience in printer repair
Preferred: HP and Xerox manufacturer certifications (including A3/copier lines)
Knowledge and experience with IT ticketing systems
Preferred: ServiceNow and EA
Experience with 3rd party print based solutions
Preferred: PaperCut MF
High attention to detail and follow through
Ability to attain government security clearance (top secret)
Preferred if already attained
Excellent communication skills - both written and verbal
Professional attitude with a desire to learn and grow
Proficient with Microsoft O365 suite
Strong interpersonal and analytical skills
Alignment with imageOne core values

imageOne benefits:

Amazing workplace culture
Competitive salary
Profit bonus program
Medical, prescription drug, dental, and vision benefits
Health savings account benefits
Flexible spending account benefits
Company-paid life insurance
401k matching program
Paid time off program
Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)