Field Service Technician

Field Service Technician

As a Field Service Technician, you will work closely with both internal teams and external clients installing and maintaining complex equipment.  Approximately 30% of your time will be traveling to client sites and the rest will be working closely with our teams at our HQ in Baltimore. 

You will utilize both detailed and general instruction to assemble, analyze, test, and troubleshoot complex problems, diagnose, and repair systems.  Also, you will provide technical support to customers - inclusive of small, intermediate, and large machines - and ensure the equipment meets customer requirements and supports profitability. The position reports to the Manager, Service and Production.

RESPONSIBILITIES

• Build machinery using hand tools, measuring instruments in accordance with mechanical and electrical prints and in interaction with other departments.
• Set up, test, troubleshoot and structure equipment applying knowledge of mechanical and electrical prints to ensure it meets customer specifications.
• Repair or upgrade equipment, which may include travel to customer’s location to perform the repair or upgrade.
• Troubleshoot customer issues over the phone, research customer’s equipment, diagnose issues with customer’s feedback applying mechanical and electrical knowledge of machine programs.
• Install equipment, which may include travel to customer’s location, using hand tools perform machine reassembly and testing.
• Train equipment operators and maintenance personnel to facilitate full knowledge of machine operations and understanding of customer’s operations plus troubleshooting techniques.

• Perform testing of customer products, set up equipment to meet product specifications and required tests following test criteria.

• Job related paperwork: time scanning, providing information to engineering for updates, service visits, etc.
• Customer on-site installation and training.
• Troubleshooting and repair of mechanical, electrical, and pneumatic issues.
• Remote support to customers and field salespeople.
• Assistance with the final assembly of machinery and customer factory acceptance testing in our facility.
• Work schedule FT (40 hours/week).
• Ability to travel approximately 30% of the time.
• Other duties as assigned or required.

QUALIFICATIONS

• Minimum (5) years’ experience in an automated industry/manufacturing environment required.
• AA degree and/or technical school training with specialization in mechanical, electrical engineering or computer science field accepted.

• Advance knowledge of mechanical/electrical practices, electrical theory, PLC programming, pneumatics and troubleshooting.
• Ability to follow detailed mechanical drawings and electrical schematics.
• Ability to use precision measuring tool, hand, power, and air tools.
• Manual dexterity, eye/hand coordination, ability to bend, stoops, stand or kneel for long periods of time.
• Electrical troubleshooting skills
• Good customer relation skills and communication skills.
• Basic computer skills.
• Demonstrated ability in programming PLC’s.
• Strong mechanical aptitude.
• Working knowledge of servomotor control.
• Excellent written and verbal communication skills.
• Fluency with computer software programs including Microsoft Office products.

TRAVEL

Up to 30% travel required to visit client sites within the United States.

PHYSICAL REQUIREMENTS

Job requires being stationary and inspecting 75% of the time; moving, positioning self, reaching, moving up to 50 pounds approximately 20% of the time; requires use of hand tools air/power, phone, computer, measuring tools, mechanical and electrical testing equipment, voltmeter, air power tools, and machine tools.

ENVIRONMENTAL CONDITIONS

Job requires working near/with moving mechanical parts, risk of electrical shock, fumes or airborne particles, vibration, sharp edges or parts, and emission of liquid up to 75% of the time. Moderate noise level.

About Us

Filamatic, a division of National Instrument, LLC, is a leading manufacturer of industrial packaging machinery for the Pharmaceutical, Biotech, Diagnostic and Cannabis Industries. Our success over the last 70 years is attributable to exceeding customer expectations by providing products and services which offer a superior value proposition, creating a great working environment for our employees, hiring exceptionally qualified staff, and driving continuous process improvement.

Our Values represent the lens we use when making decisions that impact the company, employees, and our customers.  Each person we add to our organization should reinforce these values.  We seek out individuals who support/embrace these values.  Filamatic’s core values are:  Ethical, Trust/Respect, Team-Oriented, Continuous Improvement, Adhere to the ‘Golden Rule’, Excellence, Customer-Centric, and focus on Health, Safety and Environment.  To learn more about the exciting work of Filamatic, please visit our website at www.filamatic.com and check out our capabilities on our YouTube video: https://youtu.be/ZKUhBt20GuU. 

Employment opportunities are contingent on successfully completing a background check, drug test and physical as applicable based on the position.  

Equal Opportunity Employer

National Instrument dba Filamatic is an equal opportunity employer. National Instrument dba Filamatic does not discriminate in employment with regard to actual or perceived race, color, creed, religion, national origin, citizenship status, ancestry, age, sex or gender(including pregnancy, childbirth, related medical conditions and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information or any other characteristic protected by applicable federal, state or local laws and ordinances.