Deskside Engineer - 53010
PRIMUS Global Services, Inc
Kansas City, KS
Expired: 18 days ago
Applications are no longer accepted.
- Full-Time
Job Description
Company Info
Job Description
We have an immediate long-term opportunity with one of our largest clients for a position of Deskside Engineer, to work in Kansas City, KS.
Responsibilities:
- Provide hands-on end-user support for Windows PC and Mac-related issues.
- Manage incident tickets through Service Now, including assignment and resolution.
- Support meeting rooms, including troubleshooting TV's, Polycom, and other audio/video conferencing hardware.
- Assist in new user onboarding and prepare necessary IT equipment.
- Follow technical guides for retiring and wiping old devices, working alongside asset managers.
- Follow technical guides for imaging and configuring new PCs.
- Resolve end-user issues related to hardware and software.
- Take detailed notes and gather information on issues for ticket documentation in Service Now.
- Demonstrate a proactive mindset and eagerness to learn, with enthusiasm for helping others.
- Be open to receiving additional training from team members or attending available training sessions.
- Provide support for all flavors of client operating systems, including Windows and Mac.
- Support iOS and other handheld devices.
- Provide support for Microsoft Office Suite, including Office 365 online and desktop applications.
- Troubleshoot and resolve hardware issues on various platforms, particularly Dell and Mac PCs.
- Demonstrate working technical knowledge of multiple technology services to address downtime issues, deploy new and loaner laptops, and answer questions about various devices and peripherals.
Skills:
- Strong hands-on experience in end-user support for Windows PC and Mac-related issues.
- Proficiency in managing incident tickets through Service Now.
- Ability to support meeting rooms and audio/video conferencing hardware.
- Familiarity with new user onboarding and IT equipment preparation.
- Technical proficiency in imaging and configuring new PCs.
- Strong problem-solving skills for resolving hardware and software issues.
- Excellent note-taking and documentation skills.
- Proactive mindset with a passion for learning and assisting others.
- Willingness to receive additional training and expand technical knowledge.
- Knowledge of client operating systems, including Windows and Mac.
- Familiarity with iOS and other handheld devices.
- Proficiency in Microsoft Office Suite, including Office 365.
- Technical knowledge of hardware platforms, particularly Dell and Mac PCs.
- Ability to address downtime issues and deploy new equipment effectively.
**ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**
For immediate consideration, please contact:
Satyam
PRIMUS Global Services
Phone No: 972-753-6500 Ext: 407
Direct: 972-471-9306
Email: jobs@primusglobal.com
Get fresh Deskside Engineer - 53010 jobs daily straight to your inbox!
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.