Room Booking Coordinator - Level 2

Job Title: Room Booking Coordinator - Level 2

Job Type and Location: 12 Months Contract to Permanent role (Fulltime) || 100% Onsite || East Hanover, NJ

Summary: We are seeking a highly organized and customer service-oriented Room Booking Coordinator. The ideal candidate will have a corporate and administrative background, be proficient with Microsoft Office Suite, and have experience with ServiceNow and SharePoint.

Key Responsibilities:

• Meeting and Event Support: Manage scheduling services for the Meeting and Events Team, and the Collaboration and Conference Team.
• Room Booking: Search for available meeting rooms across all locations and manage rebooking as required.
• Stay well versed and up to date on the inventory and capabilities of meeting rooms and spaces throughout the estate
• Client Interaction: Maintain a high level of professionalism when interacting with internal and external clients.
• Data Management: Perform timely and professional data entry of conference information, update room profiles as needed, and manage multiple shared mailboxes about scheduling support.
• Conflict Resolution: Provide coordination management and support for scheduling conflicts, gather pertinent information for client escalations and report to management.
• Project Support: Provide support for projects related to scheduling and room booking, assist in process improvement, and provide guidance and support to end-users responsible for self-service meetings.

Preferred Skills:

• Attention to detail and high level of organizational skills
• Knowledge of vendor systems, tools, and processes
• Ability to review and respond to Audio Visual Requests and assign them to appropriate technical support personnel
• Proactive in reviewing, monitoring, and updating the AV Request Calendar and escalating any conflicts or issues
• Collaborative mindset to work with clients, internal teams, and internal vendors to ensure meeting life cycle