Inside Sales Representative

About HMM America Shipping Agency:

HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.

HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.

GENERAL POSITION OVERVIEW

Inside Sales Representative sell to clients in an office environment mostly through phone calls/emails following up sales leads and occasional cold callings. Representative staff work in concert with Account Executives to secure business. Individuals in this group must be dynamic, balancing various facets of their workload through strong organization skills and effectively prioritizing short and long-term tasks.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Communicate with customers via email/phone mostly with occasional face-to-face meetings.
• Create, amend, update and review service contracts along with the main service contract holders.
• Collaboratively work with pricing/trade to ensure pricing/rates are properly updated.
• Detailed review of other operating system menu to assist with customers and solve problems/issues.
• Follow through with rate inquiries & new opportunities and ensure right parties are involved.
• Follow through with pending issues to ensure they come to conclusion.
• Assist with daily reports for Account Executives to ensure no opportunities are lost.
• Update on daily hold bookings, run daily rating issues and address any system glitches
• Performs other duties as assigned.

QUALIFICATIONS

ESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES

• Be enthusiastic and passionate and general willingness to assist others around you.
• A strong business acumen.
• A willingness to assist customers with positive attitude.
• A strong desire to work independently and yet understand how to work collaboratively in a team-setting.
• Excellent verbal and written communication skills.
• Must be well organized and able to prioritize work and think clearly on the processes.
• Good problem solving and being detailed-oriented.
• Should understand dynamics of basic negotiations.
• Basic understanding of business and sales/marketing is essential.
• Understanding of international business and global trade is useful.
• Any knowledge of ocean shipping on either import or export is extremely helpful.
• Outstanding knowledge of MS office; knowledge of CRM and other TMS software is a plus.

EDUCATION AND EXPERIENCE

• High School diploma or GED required; bachelor’s degree in business, sales, marketing, global logistics, or maritime is preferred
• Preferred 1-3 years of experience in ocean freight, supply-chain management, or global logistics.