Customer Experience Specialist

Godby Dispatcher

Enjoy making lives better, including your own?! Then Godby is the company for you. We are a locally family-owned company that works hard and plays hard. Come join an environment where teamwork makes the dream work!

Godby is looking to fill a seat on the bus for a dispatcher! No knowledge of Godby or the trades? NO PROBLEM! We provide training and the tools needed to be a rockstar.

Job Description

Enjoy problem solving? You were born to be a dispatcher! Our Dispatchers are the go-to person for our technicians and service team. This job will entail ongoing communication with technicians and customers. As a Godby Dispatcher, you will schedule customers as they call in with their service requests. You will also support and route the technicians on their daily journey by updating them with necessary information and ordering parts. Our dispatcher is a key element in making the day go smoothly!

Job Duties:

Organizing technician days

Optimizing technician routes

Building relationships with our customers

Responding to service leads

Accomplish and complete tasks with accuracy and efficiency

Answer incoming customer calls

Scheduling customers for service and maintenance appointments

Confirm appointments for the next day

Happy Calls after appointments

Order and Coordinate parts for jobs

Support technician needs while on the job site

Benefits:

401K with Company Match

HSA with Company Contribution

Bereavement Pay

Company events and holiday party

Free Virtual Teledoc

Bonus incentives

Paid Holidays

Third-Party Phone Skills Coaching

Paid Birthday

PTO

Insurance (Health, Dental, Vision, and Life)

Schedule:

Monday-Friday: 8:00 am – 5:00 pm

Pay

19-$22/hr DOE

What you need:

Customer service experience

Ability to prioritize and work in a fast-paced environment with mindfulness of the details

Powerful communication skills

Problem solving skills

Organization skills

Radiate a 5-star experience attitude

Ability to listen and empathize with the customer

High school diploma or GED

Clean background check and drug screen