Service Director

Job Summary:

Come join the largest Nissan store in the state of Georgia equipped with 40 service bays where we write 2,000 plus repair orders a month. We have just recently been awarded the National DealerRater Dealer Year award for customer service among all Nissan stores in the country; we are also a multi-year recipient of the J.D Power Dealer of Excellence Award. When we say the customer is our focus, we mean it! 

Our team is currently seeking a highly motivated and experienced Service Director to lead our service department. This is a full-time executive position with a base salary and commission opportunity in the auto industry. As the Service Director, you will be responsible for managing and overseeing all aspects of our service department to ensure efficient and profitable operations. This includes developing and implementing service policies, managing staff, and maintaining strong relationships with customers.

Compensation & Benefits:
- Competitive base salary
- Commission opportunities
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) retirement plan
- Career growth and development opportunities

Responsibilities:
- Develop and implement service policies and procedures to ensure efficient and profitable operations
- Oversee daily service department operations, including scheduling, training, and supervising staff
- Maintain strong relationships with customers, addressing any concerns and ensuring high levels of satisfaction
- Monitor department performance and develop strategies to increase revenue and improve customer satisfaction
- Manage and control department expenses, including inventory, equipment, and labor costs
- Ensure compliance with all safety and environmental regulations
- Work closely with other departments, such as sales and finance, to provide excellent customer service and support overall dealership goals
- Stay current with industry trends and technologies to constantly improve department operations

Requirements:
- 5+ years of experience in a management role in the auto industry
- Strong understanding of dealership service operations, including technical knowledge of vehicles
- Excellent communication and leadership skills
- Proven track record of increasing revenue and improving customer satisfaction
- Ability to effectively manage and motivate a team

- Reynolds DMS Experience is preferred but not required
- Proficient in Microsoft Office and dealership management software

EEOC Statement:
We are an equal opportunity employer and makes employment decisions on the basis of merit. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected status. We value diversity and welcome all individuals to apply.