Human Services-Program Coordinator

Position: Human Services Program Coordinator

Reports to: Human Services Site Manager

Hours: Full-time/Salaried, M-F, 8am-4:30pm

Location: Randolph

Triangle’s Expectation of Employee:

• Adheres to Triangle Policy and Procedures

• Acts as a role model within and outside Triangle Performs duties as workload necessitates.

• Maintains a positive and respectful attitude.

• Communicates regularly with supervisor about Department issues.

• Demonstrates flexible and efficient time management and ability to prioritize workload.

• Consistently reports to work on time prepared to perform duties of position.

• Meets Department productivity standards.

Essential Duties and Responsibilities: 

• Supervises staff of Community Coordinators (Direct Support Workers) and leads the delivery of community-based employment and activities aligned with Community Based Day/Employment Supports models.

• Assists with the training and orientation of new staff for software systems, programming components, and program related logistics.

• Coaches staff to provide individualized support and problem solving for participants and their families.

• Provides monthly, one-on-one documented supervision with Community Coordinators; enforces attendance and progressive disciplinary procedures as necessary.

• Ensures and maintains proper staff to participant ratios; provides direct care as needed.

• Along with Site Manager, leads hiring process for Community Coordinators (Direct Support Workers)

• Coordinates with Site Manager and staff to create and implement monthly schedules and employment schedules for program; solicits and provides feedback on a consistent basis to improve quality of services.

• Supervises groups of participants in a variety of settings including work sites, volunteer sites, recreational outings, and other community outings

• Coaches Community Coordinators (direct care staff) on work sites, assessments, billing, etc.

• Maintains and builds professional relationships with companies with supported employment sites.

• Stays abreast on current utilization of employment contracts and adjusts weekly schedules as needed.

• Carts out appropriate units via Penelope on a daily basis, and adds service notes.

• Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community.

• Assists with the development of new and engaging curriculum to meet program goals.

• Transports individuals to and from community activities/employment sites

• Prepares or assists in the preparation of required assessments and reports (i.e., incident reports, safety assessments, progress summaries, etc.)

• Intervenes in any unsafe interactions or behavioral incidents that occur to ensure individuals safety.