Guest Service Agent

Job Type

Full-time

Description

Guest Service Agent

Job Details

Job Type

Full-time

Orlando, FL •Front Office
Description

Administration

•Register and assign rooms to guests.

•Issue room key and escort instructions to Guest Service Agent or directly to guest.

•Sort, and track incoming mail and messages.

•Transmit and receive messages using all communication avenues.

•Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

•Keep record of room availability and rate.

•Compute bill, collect payment, and make change for guests.

•Make, confirm, and cancel reservations via all communication avenues.

•Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

•Make reservation, transportation, or entertainment reservations for guest.

•Deposit guest valuables in hotel safe deposit box.

•Ability to accurately use various office software.

•Have a full working knowledge and expertise of each shift including night audit.

Personal Effectiveness

•Projects and assignments are completed thoroughly, professionally, and with care.

•Adjusts to high-pressure conditions and is open to change.

. Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.

Communication

•Actively listens to others.

Requirements

Requirements

These are required of every associate•Minimum lifting of 20 pounds. Pushing, bending, stooping, upward reaching, manual dexterity.•Other duties may be assigned.Additional responsibilities specific to you are:•Must have a comprehensive knowledge of all hotel departments and functions.•Must have good mathematical and computer skills.•CPR and first aid training preferred.The description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. We are pleased that you are interested in employment with us. We offer equal opportunities to all persons without regard to race, color, religion, age, sex, marital status, national origin, disability, sexual orientation, pregnancy or veteran status.