Account Manager (State Specific Remote Position)

Are you a detail-oriented professional with a knack for building strong client relationships? Banyan Utility (formerly Multifamily Utility Company), a leader in utility management services, is on the lookout for a motivated individual to fill the role of Account Manager. If you thrive in a dynamic environment, excel at problem-solving, and have a passion for providing exceptional client experiences, this could be the perfect opportunity for you!

Position: Account Manager - Utility Management

Location: Remote (State of Residence must be one of the following AL,CA,FL,GA,IL,MD,MS,NC,NJ,OH,OR,PA,SC,TN,TX,UT)

About Role: As an Account Manager, you'll play a vital role by acting as an extension of property management teams and serving as the designated utility expert and trusted advisor to our clients.

Key Responsibilities:

• Establish and nurture professional relationships with key personnel on assigned client accounts.
• Respond promptly to client inquiries via email or telephone within 24 business hours.
• Manage monthly resident billing, ensuring accuracy and meeting KPI standards.
• Conduct Client Portal Training for on-site team members, both new and ongoing.
• Assist in the setup and training of new clients added to your portfolio.
• Collaborate with property managers to achieve mutually beneficial billing solutions.
• Monitor meter health, ensuring proper functionality, and coordinate repairs or replacements as needed.
• Conduct quarterly intentional calls with each property manager to enhance service quality.
• Resolve concerns and improve processes through effective problem-solving.
• Collaborate with the Client Success Team to provide an exceptional client/resident experience.
• Support Customer Service escalations within specific SLAs.
• Maintain accurate records and updates within our CRM platform.
• Adapt to consistent change and contribute to continual process improvement.

Skills and Qualifications:

• Excellent written and oral presentation skills.
• Strong computer skills, including proficiency in MS Office.
• Exceptional problem-solving and troubleshooting abilities.
• Solid work ethic and high level of professional integrity.
• Outstanding customer service skills.
• Highly organized and detail-oriented.
• Ability to multitask and work effectively under pressure, both individually and in a team setting.

Work Environment: This role operates in a professional remote office environment

Physical Demands: The position involves long periods of sitting, working indoors on a computer for the entire shift, and intermittent lifting of 25 lbs. (office supplies).

Expected Hours of Work: Generally, Monday-Friday, 8:00 am to 5:00 pm. Additional days and hours may be required to meet the demands of the role.

Education and Experience:

• B.S. degree preferred.
• 5 years of account management or similar work-related experience preferred.
• Must have a good driving record.

How to Apply: Ready to be a part of our growing team? Submit your resume and a cover letter detailing your relevant experience. Join Banyan Utility (formerly Multifamily Utility Company) and contribute to our success as a trusted utility management partner in the industry!