Customer Inventory Specialist

Location: Wilson, NC / Schedule : Monday through Friday / Salary: $66,500.00 with Excellent Benefits

Are you tired of feeling like just another number on an employee roster? Consider joining our HandCraft family! We value each team member and appreciate how your role impacts our customers. Fostering a culture of collaboration, integrity, initiative and good old fashioned hard work, we hire people who are passionate about doing the right thing. If this sounds like you, Let's Talk !

The Customer Inventory Specialist supports the Client Relations Specialists by analyzing multiple data sets and making account recommendations to assigned CRS's. The CIS works "behind the scenes" to provide CRS's with useful information to assist in managing their accounts. The CIS is instrumental in continuing the effectiveness of the RFID process and its benefit to both HandCraft and their customers.

Candidates for this position will be working onsite in Wilson, North Carolina and should live in the local area, HandCraft will not be offering relocation assistance with this position.

Essential Duties and Responsibilities: 

• Excellent Excel skills.
• Generate and analyze customer usage and RFID inventory reports.
• Communicate analysis to CRS's and make recommendations regarding inventory management.
• Adjust delivery order quantities, account allocations, etc. based on direction from CRS's.
• Support CRS's by investigating and communicating production and quality needs while CRS is not in the facility.
• Validate new account set up and support the new customer installation process.
• Verify accurate invoicing of new accounts as well as current accounts when changes are made.
• Investigate reported system failures to determine root cause and recommend actions to prevent further failure.
• Recommend process changes to better service customers.
• Escalate and follow up on unresolved service issues with management and production.
• Work with Transportation department on Route/Schedule Changes and Holiday schedule adjustments.

Required Skills And Experience:

• Excellent Excel Skills, able to examine and interpret numbers.
• Excellent attention to detail.
• Ability to learn/use various computer programs including LinenMaster and Customer Relations Software packages, industry specific software.
• Ability to adapt to a growing market as new clients are regularly added.
• Excellent problem-solving skills.
• Outstanding written and verbal communication skills.
• Demonstrated ability to work effectively with a variety of personalities and deal with occasional conflict.
• Must have a Positive attitude.
• College Degree Preferred.

Benefits:

• Career Advancement Opportunities
• Dental Insurance
• Health Insurance
• Life Insurance
• Long-term Disability Insurance
• Short-term Disability Insurance
• Employee Assistance Program
• Employee Referral Program
• Paid Training
• 401K with Match
• Birthdays are a Paid Holiday

NOTE: Please be sure to apply with an up-to-date resume, any gaps in employment should be explained. Resumes that are not updated or have unexplained gaps will not be given priority.

Candidates for this position will be working onsite in Wilson, North Carolina and should live in the local area, HandCraft will not be offering relocation assistance with this position.

HandCraft Services is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Please note that the questions contained in this job posting are our sole intellectual property. We recognize and respect the amount of time you are about to invest by applying to this open position. Upon receipt of your responses, we will evaluate your submission. If selected for a personal interview, you will receive an email/text with scheduling instructions.