Manager of Sales Operations and Financial Analysis

Position Summary

For decades, Samsung has been leading the charge on innovation. We see beauty in achieving excellence and our passion for change fuels our discoveries, inventions, and breakthrough technology. We believe that technology can, and should, make the world a better place, so we create new possibilities for people everywhere, push the limits of what's possible, and constantly innovate.

At Samsung Electronics America, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. Only the resilient and resourceful thrive in the daily dose of unexpected at Samsung. We unapologetically push to achieve unforeseen potential in everything we do, both within the workplace and at home. We fearlessly face challenges head-on, conquer the unconquerable, and are comfortable living in the uncomfortable zone.

Together we make the impossible possible. Because at Samsung, we Own the Unknown.

Are you ready to #OwnTheUnknown? Join us.

If you have ambitions to be a part of building a Best in Class organization, the Samsung Mobile B2B Group is the place to be. Samsung Mobile B2B offers a combination of enterprise offerings across our mobile product portfolio. We continue to grow our Enterprise mobile portfolio by providing the most innovative offerings in the market, and our dedication to Market Disruption makes this the destination company for the world's top talent. The dynamic culture at Samsung offers both great challenge and great reward. If you have a strong desire to break down barriers, be creative, and drive transformational value in the market place this is the place to be.

The dynamic culture at Samsung offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, Samsung is the place to be.
Role and Responsibilities

• Create and manage forecast dashboard, funnel analysis and management, sales hierarchy management and maintenance, salesforce.com data integrity, target account list, systems and tools support, data analysis, reporting, navigating internal operational resources, etc.
• Support of dedicated sales team to drive adoption of new tools and processes that increase selling time, improve sales efficiency, effectiveness and enable them to spend more time in front of customers.
• Provide custom reporting, metrics, and data analysis, as required (i.e. revenue by year, spend by product, dashboards, etc.). Partner with internal business teams for data compilation and execution.
• Modify reporting, data, systems and tools based on territory re-alignments and sales structural changes.
• Provide comprehensive funnel analysis and management that helps drive informed decisions that improve the sales process and help grow the business. Highlight trends and opportunities.
• Interfaces with Sales Leadership to identify support needs & trends that increase selling time.
• Single point of contact for navigating internal operational resources to manage and resolve a wide variety of field escalated issues and needs.
• Provide daily coaching and consultation to the Field on business and operational processes.
• Voice of Field and represents the needs of sales in meetings and cross-functional projects.
• Assists in the compilation of operations review data and executive meeting preparation.
• Extended team member and attends all regional/territory meetings.
• Participate in the on-boarding process relative to new user set-up, account assignment, CRM.
• Coaching and developing junior level analysts and providing oversight of work
• Systems and tools training, rules of engagement, sales support infrastructure education, etc.
• Provide weekly reporting and track accuracy of sales revenue and business pipeline.
• Utilize next generation resources and tools to virtually connect the Field to their sales support resources (i.e. mobile wiki).

Skills and Qualifications:

• A minimum of 5-7 years related experience
• Bachelor's Degree in Business or related field and/or equivalent work experience in Sales Operations or Sales Support Operations experience a plus. MBA preferred.
• Excellent verbal and written communication skills required.
• Strong analytical/problem solving skills required.
• Demonstrated success in process improvement
• Knowledge of key CRM systems (Sales Force preferred)
• Advanced Excel skills (Ad hoc reports, dashboards, pivot tables, advanced formulas, etc.)
• Exceptional presentation skills required. Will present at territory meetings, on-boarding training, operations reviews, etc.
• Strong coaching skills required
• Ability to make decisions and problem solve time sensitive matters
• Travel as required (approximately 25%)
• Develop and maintain excellent working relationships with all assigned levels within and outside the company.

• Plan, organize, and prioritize multiple assignments and projects.
• Review detailed product development, marketing documents and media materials as needed.
• Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels.
• Work independently and in a team environment in order to achieve customer business objectives, personal and team goals and complete assignments within established time frames and specifications.
• The ability to develop tasks and work assignments, based on sometimes vaguely defined objectives.

Physical/Mental Demands and Working Conditions:

• The position requires the ability to perform the essential duties and responsibilities in the following environment:
• Work is generally performed in an office environment.
• Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time.
• The movement and transportation of equipment, most of the time under 25 pounds.
• Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
• Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
• Frequently works additional hours beyond normal schedule.
• Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company's competitive position.

Skills and Qualifications

Samsung Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
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