Clinical Application Specialist

The purpose of the Clinical Application Specialist (CAS) is the successful implementation and training of hardware and software systems provided and sold by ASCC INC. This position will require the ability to interface with customer staff (end-users) and ASCC INC technical and project management personnel and other vendor technology representatives to coordinate and present training curriculum and relay technical information on system configurations based on user’s needs. Typical system implementations utilize a four-step approach to system design/training; conducting a needs analysis, providing end-user training, supporting system go-live, and conducting a post go-live system assessment. The CAS may also act as a resource to the sales personnel to help define project needs, define customer requirements and provide application support in the presale, project implementation and post-sale follow-up. The CAS’s duties include making sure all company policies and procedures are followed. System configurations are according to manufacturer’s recommendations, programming according to the scope of work and specification, are the major responsibilities of this position.

Role and Responsibilities

• Train customers (end users) on the use of healthcare workflow solutions at customer’s location
• Review system installation configuration and confirm facility layout
• Contact customers to arrange all trainings/meetings
• Confirm training location, times, accommodations, equipment needs including programming of product demonstration units when applicable
• Work closely with the Sales Department to assess customer needs and expectations from systems purchased from ASCC
• Work closely with the assigned service and installation technicians to assure proper system configuration per needs assessment
• Customer support – answer questions from customers, referring calls to technical staff when necessary
• Ensure that customer service procedures are understood
• Presents ASCC image to the community in a positive manner
• Provide timely responses to internal and external customer queries
• Locate appropriate company resource to assist customers when needed

Administrative responsibilities include, but are not limited to:

• Documentation of trainings needed and/or provided
• Produce, duplicate, and assemble customized training materials
• Coordinate with Service Coordinator to schedule technicians when needed
• Maintain records of hours provided against hours allotted per job
• Coordinate installation completion forms with Accounting to assist billing process
• Other Duties as assigned.

Education & Experience

• RN preferred with hospital experience
• Experience in the operations of Health Care facilities is a plus
• Strong classroom training skills; minimum of 1 yrs experience

Qualifications and Skills:

• Excellent verbal and written communications skills
• Strong project management/organizational skills
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups
• Experience in developing and preparing custom presentations
• Computer literacy at the GUI (Graphical User Interface) operating system level
• Knowledge of Microsoft operating systems, windows applications and networking
• Ability to work a flexible schedule based on customer need.
• Ability to think on your feet’ and adjust training on the fly based on input from the customer
• Ability to manage customer experience and guide them toward best practices even when the customer is certain a different approach is better
• Ability to say ‘no’ to a customer when required to drive optimal training outcomes
• Ability to create ‘tests’ or other methods of ensuring knowledge is retained by healthcare providers
• The ideal candidate will have experience performing professional services onsite implementations followed by providing training on how to use the technical services

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel and reach with hands and arms both above and below shoulders. The employee will be required to bend at knees and forward bending at waist. The employee is also required to stand, walk, and talk or hear. The employee must regularly lift, carry and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and depth perception.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions, dust, height hazard, and electrical hazards. The noise level in the work environment is usually moderate.