IT Support Engineer

IT Support Engineer - US - East Coast based

Who we are

Cora Systems is one of the fastest-growing B2B SaaS businesses in Europe and the US, with offices in Ireland, UK, US, Poland & Croatia. Cora a Gartner magic quadrant supplier enables companies manage projects across complex value chains profitably and counts a number Fortune 100 companies as its customers. Cora has a team of over 120 and manages over $35bn of client projects across 52 countries. We have a strong company culture of openness and transparency. We aim for a fun working environment where our people enjoy their work and strive to do their very best for our clients and the business.

Responsibilities

The company is seeking to hire a Support Engineer, based ideally on the East Coast of the US, who will become part of our IT team that will provide guidance and support to internal and external customers. This position requires self-motivation to achieve whatever needs to be done in the best interest of the customer, while adhering to our company values. The support engineer will be a generalist i.e. cover a broad range of support areas without necessarily specializing in any one discipline.

Cora operates primarily in a Windows based environment running MS SQL Server and the support engineer will be expected to have the ability to deploy, diagnose and support this environment.

This is a key role with the following responsibilities and tasks, but this list is not exhaustive

· Investigating and Responding to Helpdesk tickets within SLA's

· Ownership of issues where necessary

· Leading technical investigations

· Diagnosing problems through log, events analysis etc. and implementing workable solutions

· Conducting hardware investigations

· Performance of customer upgrades and installs

· Liaising with customers

· Attendance and input at customer handover meetings

· Cora IT Environment Support – External and internal backups, iis site creation and maintenance, server builds, hardware & software support for Cora laptops, application licensing and inventory controls, business applications support, access controls, Internal server monitoring & support

· IT Security – Firewalls. McAfee EPO Orchestrator, support documentation, cyber security principles, SSO and IdP installation and configuration

· 3rd party vendor management and assessment of proposed solutions

· Microsoft Office 365 Admin Centers, including Exchange, Sharepoint, Teams, Azure Active Directory, Security and Compliance

The ideal candidate

We have a strong company culture of openness and transparency. We aim for a fun working environment where our people enjoy their work and strive to do their very best for our clients and the business.

The ideal candidate for this role will be a strong self-starter with the following attributes:

• Excellent communication (oral and written) skills
• Professional phone manner
• Well-developed people skills, capable of building strong working relationships
• Attention to detail combined with an ability to see the bigger picture
• A positive outlook and constructive way of working with others
• Professional personality with a "getting things done" attitude
• 3-5 Years' experience operating within a multi-disciplined support team
• Familiar with Project Management concepts
• Experience with change control frameworks
• A working knowledge of SQL and/or DBA experience would be a distinct advantage
• A degree in an IT discipline is essential

If interested, please send your CV to careers@corasystems.com

Cora is offering a very competitive compensation package with this role. as well as the opportunity to grow your career and achieve your potential in a fast-growing dynamic company.

Note: Applicants must be eligible to live and work in United States. The role is a hybrid role in that will be performed both from home and with regular attendance onsite in our customer offices as required.