Field Service Engineer/Technician

Job Title: Field Service Engineer/Technician (1 Position)

Location: New England Area-Must live in the New England Area

This position is responsible for complete field installation, startup, inspection, maintenance, troubleshooting and repair of company supplied equipment of several products. Depending upon the terms of the contract or project, this may include planning, scheduling, coordinating, cost control and monitoring the work in an advisory capacity to others. This also includes documenting all job activity. In this position the employee is expected to become proficient in basic systems technologies. Extensive domestic and international travel required (50 - 75% travel). This position reports to the Field Service Manager for assigned region.

• Perform or lead complex equipment installation, trial runs, investigative tests, repairs and overhauls.
• Perform complex maintenance on tools, test equipment, etc., and complete documentation of all installations, inspections, maintenance and repair work, and failures.
• Perform complex service or systems calls and interface with customer personnel to provide quality service and feedback on problem evaluation and resolution.
• Perform assessment of complex product/equipment/application performance based on field support data and recommend modifications or improvements.
• Troubleshoot potential problems and provide effective solutions in relation to application of concepts, techniques, knowledge, or processes.
• Perform or guide assessment of complex product/equipment performance based on field support data and design modifications or improvements.
• May participate in the negotiation and administration of service or systems contracts.
• May provide expert advice, training, and technical assistance to support staff and eventually train other employees.
• Provide complex product and service training to customers.
• Provide support and work with customer’s networks, IT infrastructure, SQL databases and servers, etc.

Bachelor’s Degree in Engineering field preferred. May consider two-year Associates Degree or technical certification with extensive experience in lieu of degree.

Minimum of 2 years experience within the SMT industry required. Experience with SIPLACE & DEK equipment and SIPLACE & DEK software preferred.

Must be fluent in English (written and spoken). Spanish skills both written and spoken a plus.