Claims Specialist/ Customer Service

Optimize Manpower Solutions, Inc.

Alton, IL

Expired: over a month ago Applications are no longer accepted.

Contractor

Job Description

Job Title: Claims Specialist/ Customer Service

Location: Alton, IL 62002 (Remote Position)

Duration: 6 Months

Job Description:

Performs as required day-to-day customer service claims activities, including repair claims processing via call handling, mail handling of incoming repair contractor invoices, account maintenance, file documentation, problem resolution, reporting and claims follow-up activities.

Required Qualification:

High school diploma

Required Skills:

The job requires flexibility to work weekends and/or evenings via a rotating schedule (non-traditional schedule).
Previous claims experience preferred.
Receive inbound claims calls from customers related to services provided.
Remain accessible to achieve appropriate problem resolution.
Clarify the needs of the customer, answer customer inquiries, and assist in the resolution of concerns.
Detailed documentation of customer contacts and claims as appropriate.
Maintain a courteous and knowledgeable appearance to the customer.
Handle difficult calls and use de-escalation technics whenever possible.

Company Description

Optimize Manpower Solutions, Inc. is responsible for carrying out the recruitment process and is a service provider for 22nd Century Technologies.

22nd Century Technologies is a business enterprise that supports demanding staffing programs for Corporations and State and Local Government Agencies. Its journey began in 1997 by supporting large Federal contracts which nudged us in the direction of creating large candidate pools across the country. Over the last 20 years, we have built a strong business model that is carefully constructed to deliver on multiple facets. We have proven past performance of providing services that exceed our clients' expectations. Today 22nd Century technologies supports clients in all 50 states and has grown to be a company that is trusted and sought for providing a complex mix of workforce solutions. With a firm grip on the entire spectrum of staffing solutions, we have placed more than 500,000 skilled resources and delivered 15 million+ man-hours.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

Optimize Manpower Solutions, Inc. is proud to service TSCTI recruitment needs with Our Global Delivery model with 110 recruiters, data miners and research analysts working across multiple time zones is backed by an internal database of 2.4 million resources across all major industries. Check us out at http://ompsol.com

Why Work Here?

We will go beyond your expectation without cutting corners to tailor solution best fit for you and your company.

About our Company: - Optimize Manpower Solutions, Inc. is the fastest growing staffing company in North America and the only firm of its kind specialized in all type of staffing services. Optimize Manpower Solutions, Inc. with its Headquarters in Newark, DE with presence in 30+ states of the Nation. Optimize Manpower Solutions, Inc. has over 50+ Information Technology & General Staffing Services contracts in place with numerous United States Government and Private sector Agencies. We help organizations, identify, recruit and select the best talent for either contract or permanent positions. Through effective specifically targeted supplemental staffing services, we help organizations derive more value from their investment and better equip them for the competitive business environment of tomorrow. For more details check us out at https://ompsol.com All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.