IT Support Analyst Intern

NATURAL GAS FUEL SYSTEMS LLC

Roanoke, TX

Expired: over a month ago Applications are no longer accepted.

Other

Job Description

Job Summary:

Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability

of systems for end users. Interprets data and turns it into information which can offer ways to improve

how the data is used within the business, thus affecting business decisions.

Key Responsibilities:

Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.
Facilitates employee technology setup, including computer setup and system access.
Resolves issues and performs authorized changes and upgrades to existing systems. Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.
Performs root-cause analysis to identify issues.
Assists in creation and maintenance of documentation of key decisions, rules, controls and processes.

Competencies:

System Change Management - Controls the life cycle of all system changes using the required processes and tools enabling beneficial changes to be made with minimum disruption to IT services.

Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.

IT Operational Support - Executes ongoing activities and procedures required to manage and maintain IT services to deliver agreed service levels.

Request Fulfillment - Manages a service request through its life cycle with efficiency and professionalism using the required processes and tools to maintain customer satisfaction.

Access Management - Manages access to services using the required processes and tools granting appropriate rights and denying unauthorized users access to comply with policy.

Data Communication and Visualization - Constructs a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards.

Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.

Problem Solving - Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Tech savvy - Anticipating and adopting innovations in business-building digital and technology applications.

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Education, Licenses, Certifications:

College, university, or equivalent degree in Computer Science, Information Technology, Data Science, or related subject, or relevant equivalent experience required (candidates currently in the process of earning their degree are encouraged to apply).

Preferred Experience:

0-2 years of relevant experience preferred such as working in a full-time position, temporary student employment, intern, co-op, or other extracurricular team activities.

Preferred (but not required) Skills/Languages:

SQL, Python, JavaScript, HTML
Exposure to ERP/MES software such as: PLEX, Oracle, SAP
Exposure to Agile software development
Exposure to IoT technology
Business intelligence tools and technologies – Tableau, PowerBI, Excel
Data/Business Analytics Experience
Applicable/Relevant Technical Certifications

Additional Information:

The above descriptions are intended to set forth the general nature and level of the work and qualifications required in this position and are not an exhaustive list of all responsibilities, duties, and skills required. Employee must be able to perform the essential functions of the position satisfactory and may be required to perform duties outside of their normal responsibilities from time to time, as needed. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

PHYSICAL DEMANDS: While performing the duties of this job the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 25 pounds.

As a condition of continued employment, the employee is required to follow Company policies and procedures.

Cummins Clean Fuel Technologies is an equal opportunity employer.