Director of Program Operations

Stem Coding Lab

Pittsburgh, PA

$60,000 to $70,000 Yearly
Full-Time

Job Description

Job Profile:

STEM Coding Lab, Inc. (SCL) is seeking a Director of Program Operations to lead our team of talented teachers, interns, and volunteers in the delivery of in-school and out-of-school time programs. We are looking for someone who cares about children, wants to make a positive difference in the lives of students living in underserved communities by providing educational opportunity, and wants to be part of a growing nonprofit in Pittsburgh, PA.

As Director of Program Operations, you will play a key role in driving the organization’s mission by managing day-to-day program operations. You will be responsible for the efficient delivery of computer science education programs, through talent management, workforce planning, partner relationship management, project management and continuous improvement. Your leadership and operational expertise will be critical to our continued growth and success. Salary $60K-$70K commensurate with experience.

Job Responsibilities:

People Management (Teachers, Interns and Volunteers):

Collaborate with executive management to source, recruit, and hire talent.
Collaborate with the Director of Program Development to develop, maintain and administer onboarding materials and processes.
Collaborate with the Director of Program Development to develop, maintain, and administer training, including new hire training and on-going professional development.
Collaborate with Director of Program Development to provide coaching and regular feedback to teachers and interns on job performance and development goals.
Recommend, plan, and implement recognition for teachers, interns, and volunteers.
Monitor performance against satisfaction goals for teachers, interns, and volunteers.

Workforce Management:

Lead capacity planning, including modeling to support delivery strategy and program partner acquisition, retention, and transition decisions.
Maintain staffing models, to ensure our teachers are equipped to deliver effective in-classroom instruction, lesson plan and participate in meetings and events.
Assign resources to programming and projects and maintain schedules accounting for expected and unexpected changes, i.e., personal time off, absences, vacancies.
Monitor program resource performance against established productivity measures, key performance indicators, and stakeholder satisfaction goals.
Produce management reports on actual workforce productivity and outcomes against key performance indicators and goals.
Draft policies and procedures to ensure resources perform responsibilities consistently and are positioned to achieve expected outcomes.
Enforce workforce compliance with established policies and procedures.

Implementation Management:

Lead program implementation activities including, but not limited to project initiation, planning, execution, monitoring and controlling, closure and measurement.
Develop and manage workplans and resources required to complete implementations on time, within budget, meeting expectations for scope and quality.
Develop, seek approval, and manage implementation budgets, including but not limited to personnel and equipment needs.

Partnership Management

Serve as relationship manager for program and resource partners, including schools, community-based organizations, volunteer organizations and internship partners.
Onboard new program and resource partners, including but not limited to the development of Memos of Understanding (MOU) and partner orientation.
Serve as primary point of contact for changes impacting programming and resources, i.e., school schedule changes and closures.
Recommend, plan, and implement recognition for program partners and students.
Monitor performance against satisfaction goals for program partners and students.

Continuous Improvement

Evaluate and identify opportunities for program operations improvement, including evaluation of workforce management tools.
Develop business cases for investing in tools or resources to drive business efficiency, contain cost and improve employee and/or partner satisfaction.
Develop resource plans and seek approval to procure (internal or external) resources to implement improvement initiatives.
Oversee improvement initiatives and act as champion for executive support needed to enable successful implementation.