Customer Account Manager - Small Ag and Turf

Job overview

The Hutson Customer Account Manager-Small Ag and Turf will be the interface between the company and the end-user in qualifying, equipment selection, document completion and follow-up of each sale. The successful Hutson Customer Account Manager-Small Ag and Turf will have a demonstrated ability to learn about equipment features, operation, incentive programs and finance options and convey this expertise clearly to our customer. The successful candidate must be able to follow company guidelines in regard to necessary document preparation and submittal accurately and in a timely manner. The Hutson Customer Account Manager-Small Ag and Turf is directly responsible for providing our customer the very best customer experience, in accordance with the Hutson tradition of continuous improvement.

Responsibilities

• Manages key customer account relationships to provide a differentiated customer experience.
• Be able to discuss and demonstrate the represented equipment in a knowledgeable manner.
• Understand and execute required actions to achieve company goals.
• Read and understand programs and incentives.
• Identify potential Hutson customers using available prospecting tools and Customer Resource Management (CRM) system.
• Greet and build rapport with Hutson customers in a retail store or field environment.
• Enter customer info into CRM system per company guidelines.
• Ask qualifying questions to determine status as buyer/decision maker.
• Assist Hutson customers in selecting the proper equipment through discussion or demonstration.
• Complete necessary documentation for sale, financing and delivery.
• Follow up with customer after the sale to assure satisfactory experience.
• Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.
• Assist with preparation and execution of company events such as trade shows, fairs, field days etc. as required.
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Participate in all business and/or department activities related to ensuring the customer experience is positive.

Qualifications

• 5 or more years of equipment sales experience is required.
• Bachelors degree in business, finance/accounting, or agriculture-related discipline or equivalent work experience.
• Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements.
• Valid DOT Medical Card is required.
• Business, financial and logistical management knowledge.
• Effective listening skills will be essential when working with clients.
• Knowledge of relevant agronomic practices and trends.
• Knowledge of key customer account agronomic operations.
• Ability to use software applications such as Microsoft Office and internet functions.
• Excellent customer relationship skills with current and future decision makers.

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Serving our local communities for over 90 years
Since its founding in 1928, the Hutson name has been coincident with innovative agricultural products and services. With a foundation built upon a strong commitment to customer service, we have sunk our roots deep in the community. From our humble beginnings more than 90 years ago, Hutson has grown and evolved to meet the growing needs of our customers. It is through our dedicated employees and customers that we have been able to diversify from a single location farming mercantile into one of the largest John Deere dealers in North America.

In 1990, Hutson acquired its first John Deere dealership and through planned growth and a continuous focus on customer service, Hutson has grown into 32 locations throughout the heartland of the United States. The Hutson product offering has grown over the years to include Lawn & Garden, Commercial Worksite, Ag Management Solutions, and Commercial Application Products. Recently, Hutson has added new divisions to provide agronomic support for our customers. We pride ourselves in being able to provide the highest quality support and service that our customers expect and come back for year after year.

Our people are passionate individuals who get involved and make a difference in the lives of our customers and our communities every day. We stand for putting our customers first, treating people with respect, and thinking creatively to solve problems. We believe strongly in supporting our communities through school city and regional events.