Medical Records Clerk

NIRVANA HEALTHCARE MANAGEMENT SERVICES

Nirvana Healthcare Management Servicers (Nirvana) comprises an extensive network of practitioners, working cooperatively to deliver high-quality primary and specialty medical services to Essex County. Our experienced, compassionate medical professionals are committed to building positive, long-term relationships with our patients and to providing a multi-specialty, personalized team approach across our seven locations in Newark and East Orange. Our medical professionals deliver patient-centered results and proactive, preventative approaches to their diagnostic and treatment plans. In addition, Nirvana teams utilize Healthcare Report Cards, containing comprehensive medical histories, to help identify patients who may be at higher risk for specific conditions. Finally, Nirvana accepts virtually all insurance plans, a major advantage that differentiates Nirvana from many other healthcare providers.

IS NIRVANA THE RIGHT FIT FOR YOU?

To help you make that decision, visit our webpage: https://nirvanahealthcare.com/

POSITION: Medical Records Agent, Medical Records Department

The Medical Records Agent (MRA), who reports to Director of Revenue cycle Management is responsible for the accurate maintenance, organization, and protection of all patient information, including medical records, insurance coverage, and personal data. The MRA creates digital copies of all paperwork for seamless transference into the Nirvana electronic database. In addition to this vital work, the MRA’s administrative duties include answering the phone, taking messages, responding to internal e-mails, and preparing invoices. Finally, the MRA complies with HIPAA standards and the internal protocols designed to safeguard patient confidentiality.

QUALIFICATIONS

·      High school diploma or GED

·      Fluency in English and Spanish; being bilingual is highly desirable, but not absolutely required

·      Minimum one year of experience as a data entry specialist

·      Proficiency in Microsoft Office 365

·      Competency in using electronic medical records (EMR)

·      Competency in phone system; copying, scanning, and faxing; message transfer via voice and e-mail

·      Excellent computer literacy, including data entry and retrieval and report generation

·      Competency in researching and data analysis: able to think independently and solve problems

·      Interest in continuing to develop skills; for example, mastering a new database platform, if necessary

·      Excellent organizational skills, including time management and prioritization of tasks

·      Detail oriented: able to identify and correct errors—one’s own and those of others

·      Excellent oral communications skills: able to collaborate across multiple departments

·      Excellent written communications skills: able to write clear notes, messages, e-mails, and brief reports

·      Professional, personable demeanor: able to work cooperatively with clinical and nonclinical colleagues

·      Demonstrated maturity: able to maintain composure in high-pressure situations

RESPONSIBILITIES

·      Ensures that all patient medical records and personal information are organized and filed in a timely manner

·      Ensures that both paper files/folders and digital files/folders are properly maintained

·      Ensures that these paper and digital records are accurate, up-to-date, complete, and protected

·      Transfers patient data into the Nirvana electronic database; this entails creating digital copies of paperwork

·      Answers phones; communicates messages; responds to e-mail queries and requests; prepares invoices

·      Safeguards patient confidentiality by ensuring that all staff members comply with HIPAA standards

·      Safeguards patient confidentiality by observing internal protocols designed to protect medical records

·      Demonstrates willingness to learn additional data entry and data analysis skills, if necessary

·      Communicates promptly any questions or concerns regarding these tasks to the Supervisor

·      Performs additional administrative and clerical tasks as may be assigned by the Supervisor

ESSENTIAL COMPETENCIES

The ideal candidate, through previous life and work experience, has developed the following important skills:

·       Excellent time management; attention to details; precision and accuracy in written reports and records

·       A professional and personable demeanor, including maintaining composure in stressful situations, reliability, and integrity

COMMITMENT TO DIVERSITY

Nirvana is an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws.