Lead Passenger Service Agent (F9tier)

QUANTEM AVIATION IS HIRING a LEAD PASSENGER SERVICE AGENT AT BALTIMORE'S BWI AIRPORT

TYPE: Full-Time / Non-Exempt SHIFT: (Monday - Sunday / Open availability to work early morning, afternoons, late evenings and over-nights, Working Weekends and Holiday's Required)

Looking for an exciting career? Make an impact in the airline industry as a Lead - Passenger Service Agent.
Lead Agents play a critical role in keeping passengers and aircraft moving safely and on time. As a Lead, some of your responsibilities include:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures all QAS and customer safety standards are met and maintained
• Maintains a safe working environment for subordinates
• Leads operations to organize the base in a manner free of hazardous situations
• As directed by the General Manager and/or Operations Supervisor, provides training for base employees
• Works with the General Manager and/or Operations Supervisor to maintain Quantem Customer Service standards
• Responsible for above-wing operations (i.e., ticketing, gate, and jet bridge functions)
• May also be responsible for aircraft cabin cleaning, as needed, to include: seats, seat back pockets, floors, pantries, galleys, toilets, telephones, windows, flight deck (if specified), and passenger & crew compartments.
• Issues and checks tickets, verifies travel documents, handles financial transactions, and processes carrier travel vouchers.
• Operates computerized passenger ticket terminals.
• Assigns cabin seats, verifying passenger counts.
• Checks in, and tags passenger baggage.
• Directs passengers to designated areas.
• Handles passengers requiring special assistance, such as disabled passengers, parents with infants.
• Makes announcements over airport communication systems.
• Ensures that all flights that Quantem loads and/or unloads operate on time
• Responds to customer inquiries and requests in a timely manner
• Protects freight from elements, damage, and vandalism
• Compliance with all applicable environmental laws and permits
• Performs other duties assigned by QAS management

REQUIRED SKILLS AND EXPERIENCE:

• 18 years or older
• High School Diploma (or GED)
• Ability to communicate in English and Spanish; must be able to read, write and speak fluently in Spanish
• Valid U.S. driver's license
• Must be able to pass required background and clearance requirements
• Successful completion of required airport badging process and pre-employment drug screening
• The Inland Group of Companies maintains a drug-free workplace and, as such, all candidates and employees can expect to participate in our drug testing program.
• Intermediate computer skills with working knowledge of Microsoft programs (Outlook, Word, PowerPoint, and Excel)
• Must be professional and alert at all times
• Must be able to keep all information confidential

PHYSICAL DEMANDS:

• Regularly required to stand; walk; sit; use hands to handle, or feel objects, tools or controls; reach with hands and arms; speak clearly and hear efficiently
• Ability to lift up to 70 pounds in a safe manner individually or with other team members
• Climb, bend, kneel, crawl, and carry heavy items up and down jetway stairs
• Must have good communication skills when interacting with passengers

WORK ENVIRONMENT:

• Potential exposure to weather conditions prevalent at the time
• Noise level in the work environment may be excessive at times

TRAVEL:
N/A

Quantem Aviation Services is an industry-leading provider specializing in cargo, mail, passenger services, and aircraft handling. Our core focus is the delivery of reliable aviation support services to our customers in the safest, most efficient way. Quantem Aviation Services ensures all staff is prepared and equipped to operate in a safe and efficient manner at all times. Our specialists are experienced, knowledgeable, and committed to meeting client expectations.

**Must be legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future.

About us:
The Inland Group of Companies is comprised of IDS, Inland Technologies, and Quantem Aviation Services. We offer a full range of airport and airline services, from aircraft deicing and spent ADF recovery to cargo and passenger handling. Our objective is to work continuously to develop services and programs that better meet our customers' operational needs.

We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class.

EEO is The Law - click here for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 833-447-3727 or email us: recruiting@qasllc.aero. You may also write to us and we will be happy to assist you with the application: Inland Technologies, 175 Ammon Drive, #106, Manchester, NH 03103