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Passenger Services Agent Jobs (NOW HIRING)

Worldwide Flight Services

$16.50/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

Worldwide Flight Services

$15/hr

Job Summary As a Passenger Services Agent at the STT Airport in St. Thomas, Virgin Islands, you will be responsible for providing a wide range of customer service functions related to airport and ...

Worldwide Flight Services

$15/hr

Job Summary As a Passenger Services Agent at the IAH Airport in Houston,TX, you will be responsible for providing a wide range of customer service functions related to airport and passenger ...

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How much do passenger services agent jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for passenger services agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How does a Passenger Services Agent typically collaborate with other airport staff during peak travel times?

Passenger Services Agents work closely with airline ground crew, security personnel, and baggage handlers, especially during busy periods. Effective communication and teamwork are essential to ensure smooth check-in, boarding, and problem resolution for travelers. Agents may coordinate with supervisors and gate agents to handle last-minute changes or disruptions, such as flight delays or gate changes. This collaborative environment helps provide efficient and positive experiences for passengers, even under high-pressure conditions.

How to become a passenger service agent?

To become a passenger service agent, candidates typically need a high school diploma or equivalent and must pass background checks and drug screenings. Customer service skills, communication abilities, and the ability to work flexible hours are important; some employers also require certification in safety or security procedures. On-the-job training is usually provided by airlines or transportation companies.

What job makes $10,000 a month without a degree?

A Passenger Services Agent typically does not earn $10,000 a month without a degree; most roles in this field have lower salaries. High-paying jobs that can reach this level without a degree often include roles like sales managers, real estate brokers, or entrepreneurs, which require experience, skills, or certifications rather than formal education. These positions may involve sales, business ownership, or specialized skills that command higher income levels.

What do passenger service agents do?

Passenger service agents assist travelers by checking in passengers, issuing boarding passes, managing baggage, and providing information about flights and airport procedures. They work at airline counters or gates, often requiring good communication skills and knowledge of airline systems. Their role ensures smooth passenger flow and a positive travel experience.

What are Passenger Services Agents?

Passenger Services Agents are airport staff responsible for assisting airline passengers throughout their journey. Their duties include checking in passengers, issuing boarding passes, handling baggage, and providing information about flights and airport facilities. They also help with special requests such as wheelchair assistance and ensure passengers comply with security and safety regulations. Passenger Services Agents play a key role in delivering excellent customer service and ensuring smooth airport operations.

What are the key skills and qualifications needed to thrive as a Passenger Services Agent, and why are they important?

To thrive as a Passenger Services Agent, you should have strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and baggage handling protocols is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure set standout agents apart. These skills are vital for ensuring smooth passenger experiences, maintaining airline efficiency, and handling unexpected situations professionally.

How much does passenger service make?

Passenger Services Agents typically earn an average hourly wage between $12 and $20, which can translate to annual salaries of approximately $25,000 to $42,000 for full-time work. Salaries vary based on experience, location, and employer, and the role often requires good communication skills and customer service experience.
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Passenger Services Agent jobs near you
Infographic showing various Passenger Services Agent job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, 1% Temporary, and 4% Contract. Highlights an 100% Physical job distribution, with an average salary of $33,210 per year, or $16 per hour.
PASSENGER SERVICES AGENT

PASSENGER SERVICES AGENT

HUNTLEIGH USA CORPORATION

Cleveland, OH

$12/hr

Other

Medical, Dental, Vision

Posted 16 days ago

Job description

NOW HIRING – IMMEDIATE OPENINGSPassenger Services Agent (Full-Time)Huntleigh USA

Location: Cleveland Hopkins International Airport (CLE) – Cleveland, Ohio
Pay Rate: $12.00 per hour

Huntleigh USA is actively hiring Passenger Services Agents for immediate openings at Cleveland Hopkins International Airport. We are seeking dependable, customer-focused individuals who are passionate about helping others and providing exceptional service to airline passengers. Apply today to join our growing team.

Position Summary

The Passenger Services Agent is responsible for fulfilling Huntleigh USA's commitment to providing exceptional service to airline passengers requiring wheelchair assistance, whether by necessity or for comfort. This role ensures a safe, efficient, and pleasant travel experience by providing wheelchair and aisle chair assistance, baggage support, and general customer service throughout the airport.

The Passenger Services Agent maintains compliance with Huntleigh USA, airline, and Transportation Security Administration (TSA) safety and security requirements while delivering professional, courteous service to all passengers.

Primary Duties and Responsibilities
  • Transport passengers safely to and from required airport locations while remaining alert to potential hazards.
  • Provide wheelchair and aisle chair assistance to inbound and outbound airline passengers.
  • Assist passengers in and out of wheelchairs while ensuring comfort and safety.
  • Provide luggage assistance for arriving and departing passengers.
  • Assist hearing-impaired and visually impaired passengers with guidance and support.
  • Escort passengers to restaurants, restrooms, and animal relief areas as needed.
  • Ensure passengers arrive at the correct departure gates safely and on time.
  • Provide airport information, directions, and exceptional customer service.
  • Communicate with dispatchers and gate agents regarding passenger assistance assignments.
  • Complete incident reports and maintain accurate wheelchair trip logs.
  • Comply with all TSA screening requirements and airport safety regulations.
  • Monitor passenger needs to ensure a safe, comfortable, and positive travel experience.
  • Retrieve and return wheelchairs to designated staging areas.
  • Perform other duties as assigned by management.
Physical Requirements
  • Ability to lift, carry, push, and/or hold up to 75 pounds or more.
  • Ability to stand and walk for extended periods throughout the work shift.
  • Ability to squat, stoop, bend, push, pull, and maintain mobility throughout the shift.
  • Ability to assist passengers on stairs and boarding areas when required.
Qualifications
  • High School Diploma or GED preferred (required in some locations).
  • Reliable transportation.
  • Ability to read, write, speak, and understand English.
  • Must successfully pass pre-employment and random drug and alcohol screenings (DOT or Non-DOT, as applicable).
  • Strong customer service skills and a professional, friendly demeanor.
  • Passion for helping others and delivering exceptional service.
  • Previous airport, airline, passenger assistance, or customer service experience is preferred but not required.
Work Environment
  • Fast-paced airport environment with exposure to moving equipment and moderate noise levels.
  • May require working indoors and outdoors in varying weather conditions.
  • Exposure to extreme temperatures, wet or humid conditions, fumes, and vibrations may occur.
  • Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Benefits
  • Medical, Dental, and Vision Insurance
  • Flexible Scheduling
  • Career Advancement Opportunities
  • Airport and Airline Industry Experience
  • Professional Development and Training
Apply Today

Positions are available immediately. Qualified candidates are encouraged to apply as soon as possible to be considered. Join Huntleigh USA and help create a safe, comfortable, and positive travel experience for passengers every day.

Apply