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Passenger Service Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Supervisor

Denver, CO · On-site

$24/hr

Role Purpose As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing ...

Worldwide Flight Services

$19/hr

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports ...

Worldwide Flight Services

Job Summary The Passenger Service Supervisor oversees daily passenger operations to ensure efficient, safe, and customer-focused service delivery. The role leads a team of front-line agents, supports ...

Menzies Aviation

Passenger Service Lead

Miami, FL

$14.25 - $18.25/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

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SUNLINE SERVICES INC

Passenger Service

Chicago, IL

$15 - $19/hr

Responsible for Passenger Check in, Boarding & Baggage Services. * Interacts with Airline customers * Emphasis on Quality Services * Demonstrate a Safety-First attitude Requirements Previous ...

159559 Sunline Services

Passenger Service

Chicago, IL · On-site

$18.15 - $19.15/hr

Responsible for Passenger Check in, Boarding & Baggage Services. * Interacts with Airline customers * Emphasis on Quality Services * Demonstrate a Safety-First attitude Requirements Previous ...

Jobs on Cash

Passenger Service

Miami, FL · On-site

Passenger Service Work Location: Miami, FL Job Type: C2C/Fulltime/W2 Job Details: The Staff Accountant will report directly to the Miami International Airport Office Manager and have dotted line ...

Menzies Aviation

Passenger Service Lead

Miami, FL · On-site

$14.25 - $18.25/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

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How much do passenger service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for passenger service in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are Passenger Service jobs?

Passenger Service jobs involve assisting travelers at airports, train stations, or other transportation hubs. These roles typically include tasks such as checking in passengers, answering questions, handling luggage, ensuring safety procedures are followed, and providing customer support. Passenger service agents play a crucial role in creating a positive travel experience by offering information and resolving issues that may arise during a passenger’s journey. The position requires strong communication skills, patience, and the ability to handle stressful situations calmly.

What is the difference between Passenger Service vs Ticketing Agent?

AspectPassenger ServiceTicketing Agent
CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes certification
Work EnvironmentAirports, train stations, bus terminalsAirports, travel agencies, ticket counters
Employer & IndustryAirlines, rail companies, bus servicesAirlines, travel agencies, transportation providers
Job FocusAssisting passengers, boarding, baggage handlingSelling tickets, reservations, customer inquiries

Passenger Service and Ticketing Agent roles both serve travelers but focus on different aspects of the journey. Passenger Service involves assisting passengers throughout their travel experience, while Ticketing Agents primarily handle ticket sales and reservations. Both roles require customer service skills and are common in transportation industries like airlines and railways.

What are some common challenges faced by Passenger Service Agents and how can they be managed?

Passenger Service Agents often encounter challenges such as handling irate customers, managing last-minute schedule changes, and efficiently coordinating with various airport departments under time pressure. Effective communication, strong problem-solving skills, and the ability to stay calm under stress are essential for success. Many companies offer ongoing training and support to help agents develop these skills and maintain a positive passenger experience, even during peak travel times.

What are the key skills and qualifications needed to thrive as a Passenger Service Agent, and why are they important?

To thrive as a Passenger Service Agent, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and baggage handling procedures is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills ensure smooth passenger experiences, efficient airport operations, and the ability to effectively handle unexpected situations.
More about Passenger Service jobs
What are the most commonly searched types of Passenger Service jobs? The most popular types of Passenger Service jobs are:
What states have the most Passenger Service jobs? States with the most job openings for Passenger Service jobs include:
What job categories do people searching Passenger Service jobs look for? The top searched job categories for Passenger Service jobs are:
Passenger Service jobs near you
Infographic showing various Passenger Service job openings in the United States as of July 2026, with employment types broken down into 5% As Needed, 78% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 100% Physical job distribution, with an average salary of $33,210 per year, or $16 per hour.
Passenger Service Supervisor

Passenger Service Supervisor

Menzies Aviation

Denver, CO • On-site

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Menzies Aviation rating

6.2

Company rating: 6.2 out of 10

Based on 111 frontline employees who took The Breakroom Quiz

33rd of 54 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a Menzies Aviation Passenger Service Supervisor you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
What you will be doing
  • Deliver exceptional passenger service by promptly resolving complaints, assisting customers with special needs and unaccompanied minors, and managing check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
  • Oversee passenger service operations, including scheduling, performance management, employee accountability, and conducting shift briefings to ensure team readiness.
  • Manage operational logistics, such as opening and closing aircraft doors, and interpreting aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
  • Perform as a mentor to other employees and provide training in accordance with Company and Airline standards.
  • Perform other duties as assigned.

What we are looking for
  • Prior Passenger Service/Airline experience required
  • Must be 18 years of age or older
  • Pass all pre-employment testing including a drug screen, FBI background, and employment history.
  • Ability to proficiently read, write and speak English
  • Must be available and flexible to work variable shifts including weekends and holidays
  • Advanced computer skills

Benefits
  • $24.00/hour
  • Frontier Airlines Flight Benefits!
  • Medical, Dental, and Vision insurance
  • Paid Vacation
  • 401K Savings Plan
  • Employee Assistance Program
  • Pet Discount Coverage and Pet Insurance Plan
  • Uniform Provided
  • $40.00 Monthly Bus/Train Voucher or Free Airport Parking

Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 70lbs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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