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Passenger Service Assistant Jobs (NOW HIRING)

Worldwide Flight Services

$14/hr

Job Summary The Passenger Service Assist Agent provides dedicated mobility assistance to passengers who require wheelchairs, ensuring safe and comfortable movement throughout the airport. This ...

Worldwide Flight Services

$14.50 - $18.25/hr

Job Summary The Passenger Service Assist Agent provides dedicated mobility assistance to passengers who require wheelchairs, ensuring safe and comfortable movement throughout the airport. This ...

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How much do passenger service assistant jobs pay per hour?

As of May 30, 2026, the average hourly pay for passenger service assistant in the United States is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Passenger Service Assistant vs Ticketing Agent?

AspectPassenger Service AssistantTicketing Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes certification
Work EnvironmentAirports, train stations, bus terminalsAirports, train stations, travel agencies
Employer & IndustryTransportation companies, airportsAirlines, travel agencies
Common Search & ComparisonPassenger Service Assistant vs Ticketing Agent

The Passenger Service Assistant and Ticketing Agent roles share similarities in customer service and work environments within transportation hubs. However, Passenger Service Assistants focus more on assisting passengers with boarding, seating, and comfort, while Ticketing Agents primarily handle ticket sales, reservations, and check-ins. Both roles require strong communication skills and are essential in ensuring smooth travel experiences.

What cities are hiring for Passenger Service Assistant jobs? Cities with the most Passenger Service Assistant job openings:
What are the most commonly searched types of Passenger Service jobs? The most popular types of Passenger Service jobs are:
What states have the most Passenger Service Assistant jobs? States with the most job openings for Passenger Service Assistant jobs include:
Passenger Service Assistant jobs near you
Infographic showing various Passenger Service Assistant job openings in the United States as of May 2026, with employment types broken down into 16% Locum Tenens, 57% Full Time, 11% Part Time, and 16% Temporary. Highlights an 50% Physical, 7% Hybrid, and 43% Remote job distribution, with an average salary of $35,224 per year, or $16.9 per hour.
Agent Passenger Service Assistant

Agent Passenger Service Assistant

Worldwide Flight Services

On-site

$14/hr

Other

Medical, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Worldwide Flight Services rating

5.3

Company rating: 5.3 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

42nd of 52 rated aviation services

Job description

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The Passenger Service Assist Agent provides dedicated mobility assistance to passengers who require wheelchairs, ensuring safe and comfortable movement throughout the airport. This includes escorting passengers to and from check-in, security, gates, baggage claim, and other airport facilities, as well as assisting with boarding and deplaning the aircraft. Agents offer support with baggage handling, provide clear directions, and answer general inquiries while maintaining a high level of courtesy and care. Responsibilities also include adhering to safety and security protocols, responding promptly to passenger needs, and ensuring every traveler experiences a smooth journey. 

Compensation & Job Type

$14.00 per hour & Part-time

Responsibilities
  • Escort passengers in wheelchairs to and from check-in counters, security checkpoints, boarding gates, baggage claim, and airport exits.
  • Assist passengers with boarding and deplaning the aircraft, coordinating with flight crews when necessary.
  • Provide baggage support, including carrying, checking, and retrieving luggage as needed.
  • Offer guidance and directions to airport facilities such as restrooms, dining areas, and ground transportation.
  • Respond to passenger inquiries with professionalism, courtesy, and empathy.
  • Ensure compliance with TSA, airline, and airport safety and security protocols.
  • Remain attentive to passenger needs, prioritizing dignity, comfort, and safety at all times.
Minimum Requirements
  • High school diploma or equivalent.
  • Must be 18.
  • Ability to push, pull, and maneuver passengers in wheelchairs safely and effectively.
  • Ability to lift and carry baggage or personal items up to 50 pounds.
  • Strong customer service and interpersonal skills with the ability to communicate clearly and respectfully.
  • Ability to stand and walk for extended periods throughout the work shift.
  • Flexibility to work irregular hours, including nights, weekends, and holidays.
  • Must pass required background check(s), security clearance, and drug screening.
Preferred Skills
  • Previous experience in customer service, hospitality, healthcare, or airport operations.
  • Multilingual skills to assist diverse passenger populations.
  • Familiarity with TSA, FAA, or airline regulations.
  • Experience assisting individuals with reduced mobility or special needs.
  • Demonstrated ability to remain calm and professional in fast-paced or stressful environments
Physical Requirements/Working Conditions
  • Ability to push and maneuver passengers in wheelchairs for extended periods and over various distances.
  • Ability to lift, carry, and move baggage or personal items weighing up to 50 pounds.
  • Frequent standing, walking, bending, and reaching throughout the work shift.
  • Ability to work indoors and outdoors in a variety of weather conditions.
  • Stamina to remain on feet for long durations and handle repetitive physical tasks.
  • Adequate vision, hearing, and communication ability to safely assist passengers and follow security protocols.
Perks & Benefits
  • Want your pay in advance?  Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care?   Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
  • Want to invest in your future?  401k program offered!
  • Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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