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Passenger Service Assistant Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Lead

Tampa, FL · On-site

$17.50/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

Menzies Aviation

Passenger Service Lead

Melbourne, FL · On-site

$16/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

Menzies Aviation

Passenger Service Lead

Melbourne, FL · On-site

$16/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

Menzies Aviation

Passenger Service Lead

Tampa, FL · On-site

$17.50/hr

Co-ordinate, monitor and support the Passenger Services team. * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

Menzies Aviation

Passenger Service Supervisor

Cleveland, OH · On-site

$21/hr

... * Assist customers with special needs and unaccompanied minors * When operating jet ways, CSSs will ... Prior Passenger Service/Airline experience required * Bilingual in English and Spanish * Must be at ...

Menzies Aviation

Passenger Service Supervisor

Cleveland, OH · On-site

$21/hr

... * Assist customers with special needs and unaccompanied minors * When operating jet ways, CSSs will ... Prior Passenger Service/Airline experience required * Bilingual in English and Spanish * Must be at ...

Agi

Passenger Service Agent

Ontario, CA · On-site

$15 - $19/hr

Make and assist with reservations, preparation, and issuance of tickets and itineraries ... Passenger Service Agents must be able to communicate information and instructions verbally and/or ...

Menzies Aviation

Passenger Service Lead

Bangor, ME · On-site

$17/hr

Coordinate, monitor and support the Passenger Services team * Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and ...

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Passenger Service Assistant information

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How much do passenger service assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for passenger service assistant in the United States is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Passenger Service Assistant vs Ticketing Agent?

AspectPassenger Service AssistantTicketing Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes certification
Work EnvironmentAirports, train stations, bus terminalsAirports, train stations, travel agencies
Employer & IndustryTransportation companies, airportsAirlines, travel agencies
Common Search & ComparisonPassenger Service Assistant vs Ticketing Agent

The Passenger Service Assistant and Ticketing Agent roles share similarities in customer service and work environments within transportation hubs. However, Passenger Service Assistants focus more on assisting passengers with boarding, seating, and comfort, while Ticketing Agents primarily handle ticket sales, reservations, and check-ins. Both roles require strong communication skills and are essential in ensuring smooth travel experiences.

What is a passenger service assistant?

A passenger service assistant is a staff member responsible for assisting passengers with boarding, ticketing, and providing information on transportation services such as trains, buses, or airlines. They ensure passenger safety, comfort, and compliance with regulations, often working in customer service environments that require good communication skills and knowledge of safety procedures.

What qualifications do I need to be a passenger service assistant?

To become a passenger service assistant, candidates typically need a high school diploma or equivalent. Good communication skills, customer service experience, and the ability to handle stressful situations are important; some employers may require background checks or specific certifications such as first aid training.

What cities are hiring for Passenger Service Assistant jobs?

Cities with the most Passenger Service Assistant job openings:

What are the most commonly searched types of Passenger Service jobs?

The most popular types of Passenger Service jobs are:

What states have the most Passenger Service Assistant jobs?

States with the most job openings for Passenger Service Assistant jobs include:

Passenger Service Assistant jobs near you
Infographic showing various Passenger Service Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,224 per year, or $16.9 per hour.

Passenger Service Lead

Menzies Aviation

Tampa, FL • On-site

$17.50/hr

Part-time

Posted 14 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 67 rated aviation services

Job description

Essential Duties and Responsibilities:

  • Co-ordinate, monitor and support the Passenger Services team.
  • Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
  • Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
  • Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained.  Maintain training records for Agents.
  • Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
  • Liaison with Carriers’ representatives to ensure their requirements and standards are being met
  • Assist in maintaining staff morale and have clear and open communication with staff
  • Cover any manpower shortages and/or assist whenever necessary
  • Other duties as assigned

 

Required Skills:

  • Must be 18 years of age and have a High school diploma, GED or equivalent work experience
  • One year college certificate or technical school, six months related experience or equivalent combination of education and experience
  • Ability to supervise up to 10-15 passenger service agents
  • Must be able to pass all pre-employment testing to include drug testing and a physical
  • Ability to safely lift up to 70 lbs.
  • Must maintain a valid state driver’s license
  • Must be able and flexible to work variables shifts including weekends and holidays.

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