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Passenger Service Assistant Jobs (NOW HIRING)

Sfo

Passenger Service Agent

Burlingame, CA · On-site

$22.30/hr

Make public address announcements as required * Assist Ramp Service Agents to ensure that ... to passengers upon arrival * Comply with all federal, state, municipal, airport authority and ...

Menzies Aviation

Passenger Service Supervisor

Wichita, KS · On-site

$18/hr

... * Assist customers with special needs and unaccompanied minors * When operating jet ways, CSSs will ... Prior Passenger Service/Airline experience required * Bilingual in English and Spanish * Must be at ...

Menzies Aviation

Passenger Service Supervisor

Wichita, KS · On-site

$18/hr

... * Assist customers with special needs and unaccompanied minors * When operating jet ways, CSSs will ... Prior Passenger Service/Airline experience required * Bilingual in English and Spanish * Must be at ...

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How much do passenger service assistant jobs pay per hour?

As of May 30, 2026, the average hourly pay for passenger service assistant in the United States is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Passenger Service Assistant vs Ticketing Agent?

AspectPassenger Service AssistantTicketing Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes certification
Work EnvironmentAirports, train stations, bus terminalsAirports, train stations, travel agencies
Employer & IndustryTransportation companies, airportsAirlines, travel agencies
Common Search & ComparisonPassenger Service Assistant vs Ticketing Agent

The Passenger Service Assistant and Ticketing Agent roles share similarities in customer service and work environments within transportation hubs. However, Passenger Service Assistants focus more on assisting passengers with boarding, seating, and comfort, while Ticketing Agents primarily handle ticket sales, reservations, and check-ins. Both roles require strong communication skills and are essential in ensuring smooth travel experiences.

What cities are hiring for Passenger Service Assistant jobs? Cities with the most Passenger Service Assistant job openings:
What are the most commonly searched types of Passenger Service jobs? The most popular types of Passenger Service jobs are:
What states have the most Passenger Service Assistant jobs? States with the most job openings for Passenger Service Assistant jobs include:
Passenger Service Assistant jobs near you
Infographic showing various Passenger Service Assistant job openings in the United States as of May 2026, with employment types broken down into 16% Locum Tenens, 57% Full Time, 11% Part Time, and 16% Temporary. Highlights an 50% Physical, 7% Hybrid, and 43% Remote job distribution, with an average salary of $35,224 per year, or $16.9 per hour.
Passenger Service Agent

Passenger Service Agent

Swissport International AG

Seattle, WA • On-site

$21.50/hr

Part-time

Posted 17 days ago

Swissport International AG rating

6.0

Company rating: 6.0 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

31st of 52 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job summary
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $21.50/hr. This is a part-time role with the opportunity to transition to a full-time role in the future.
Your activities
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned

Your profile
  • High School diploma or GED equivalent
  • Good command of the English language both verbal and written
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self-motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!

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