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Passenger Service Assistant Jobs (NOW HIRING)

Menzies Aviation

Passenger Service Supervisor

NY · On-site

$25/hr

... * Assist passengers with check-ins, verification, gate information, baggage claims and any other ... Host self-service kiosks and verify passengers' documents prior to boarding aircraft, * Interpret ...

Worldwide Flight Services

$21/hr

About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo ... information. * Assist passengers at boarding gates, including checking ticket validity and ...

Aviation Company

Be Seen First

Passenger Service Agent

Queens, NY · On-site

$21.25 - $21.50/hr

Greet passengers and provide customer service throughout the travel experience * Assist passengers with check-in, boarding passes, and seat assignments * Process baggage, including weighing, tagging ...

Menzies Aviation

Passenger Service Supervisor

Jamaica, NY · On-site

$25/hr

... * Assist passengers with check-ins, verification, gate information, baggage claims and any other ... Host self-service kiosks and verify passengers' documents prior to boarding aircraft, * Interpret ...

Worldwide Flight Services

$17/hr

Job Summary The Lead Agent Passenger Services supports daily airport operations by guiding a team ... Observe and analyze work methods, providing feedback and escalating issues to management. * Assist ...

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Passenger Service Assistant information

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How much do passenger service assistant jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for passenger service assistant in the United States is $16.93, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Passenger Service Assistant vs Ticketing Agent?

AspectPassenger Service AssistantTicketing Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills, sometimes certification
Work EnvironmentAirports, train stations, bus terminalsAirports, train stations, travel agencies
Employer & IndustryTransportation companies, airportsAirlines, travel agencies
Common Search & ComparisonPassenger Service Assistant vs Ticketing Agent

The Passenger Service Assistant and Ticketing Agent roles share similarities in customer service and work environments within transportation hubs. However, Passenger Service Assistants focus more on assisting passengers with boarding, seating, and comfort, while Ticketing Agents primarily handle ticket sales, reservations, and check-ins. Both roles require strong communication skills and are essential in ensuring smooth travel experiences.

What is a passenger service assistant?

A passenger service assistant is a staff member responsible for assisting passengers with boarding, ticketing, and providing information on transportation services such as trains, buses, or airlines. They ensure passenger safety, comfort, and compliance with regulations, often working in customer service environments that require good communication skills and knowledge of safety procedures.

What qualifications do I need to be a passenger service assistant?

To become a passenger service assistant, candidates typically need a high school diploma or equivalent. Good communication skills, customer service experience, and the ability to handle stressful situations are important; some employers may require background checks or specific certifications such as first aid training.

What cities are hiring for Passenger Service Assistant jobs?

Cities with the most Passenger Service Assistant job openings:

What are the most commonly searched types of Passenger Service jobs?

The most popular types of Passenger Service jobs are:

What states have the most Passenger Service Assistant jobs?

States with the most job openings for Passenger Service Assistant jobs include:

Passenger Service Assistant jobs near you
Infographic showing various Passenger Service Assistant job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $35,224 per year, or $16.9 per hour.

Passenger Service Agent

Swissport International AG

Pensacola, FL • On-site

$15/hr

Full-time

Re-posted 13 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

50th of 67 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

The expected pay rate is $15/hr.

Your activities 

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned 

Your profile

  • High School diploma or GED equivalent
  • Good command of the English language both verbal and written 
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

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