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How much do manager passenger service jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for manager passenger service in the United States is $25.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.72 per hour, depending on experience, location, and employer.

How much is the salary of a passenger service agent?

The salary of a passenger service agent typically ranges from $25,000 to $40,000 per year, depending on experience, location, and airline. Entry-level positions may start lower, while experienced agents or those working in high-demand airports can earn higher wages. The role often requires customer service skills and familiarity with airline systems.

What is the highest paid position at an airport?

At airports, executive roles such as airport directors or chief executives typically have the highest salaries. These positions oversee airport operations, strategic planning, and security, often requiring extensive experience and leadership skills. Salaries for these roles can exceed six figures annually, depending on the airport size and location.

Is remote CSR a stressful job?

A Manager Passenger Service role typically involves coordinating customer interactions and ensuring smooth operations, which can be stressful depending on workload and customer demands. Remote customer service representatives (CSRs) often face challenges such as high call volumes and resolving issues efficiently, which can contribute to stress levels. Effective communication skills and time management are important to handle the job effectively.

What is a passenger service manager?

A passenger service manager oversees customer service operations at transportation hubs such as airports or train stations. They coordinate staff, handle passenger inquiries and complaints, ensure safety and compliance, and manage daily operations to provide a smooth travel experience.
What cities are hiring for Manager Passenger Service jobs? Cities with the most Manager Passenger Service job openings:
What are the most commonly searched types of Passenger Service jobs? The most popular types of Passenger Service jobs are:
What states have the most Manager Passenger Service jobs? States with the most job openings for Manager Passenger Service jobs include:
Manager Passenger Service jobs near you
Passenger Service Agent

Passenger Service Agent

Swissport International AG

Fort Myers, FL

$17/hr

Full-time

Posted 12 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

37th of 54 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

The expected pay rate is $17/hr. 


Your activities 

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned 

Your profile

  • High School diploma or GED equivalent
  • Good command of the English language both verbal and written 
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

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