Passenger Service Agent
$14.25 - $18.25/hr
As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...
Passenger Service Agent
$14.25 - $18.25/hr
As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...
Passenger Service Agent
$15.75 - $20/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
$15.75 - $20/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Los Angeles, CA · On-site
$30/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Los Angeles, CA · On-site
$30/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
$14.50 - $18.25/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
$14.50 - $18.25/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Lead
Bangor, ME · On-site
$17/hr
Role Purpose As a Passenger Service Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring ...
Passenger Service Lead
Bangor, ME · On-site
$17/hr
Role Purpose As a Passenger Service Lead, under limited supervision, you will operate as a team member while actively assisting other staff members in their duties. Your focus will be on ensuring ...
Passenger Service Supervisor
Boise, ID · On-site
Role Purpose The Passenger Service Supervisor will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing ...
Passenger Service Supervisor
Boise, ID · On-site
Role Purpose The Passenger Service Supervisor will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing ...
Passenger Service Agent
Miami, FL · On-site
$14.25 - $18.25/hr
As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...
Passenger Service Agent
Miami, FL · On-site
$14.25 - $18.25/hr
As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation ...
Passenger Service Agent
San Francisco, CA · On-site
$17.75 - $22.50/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
San Francisco, CA · On-site
$17.75 - $22.50/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
$17.25 - $21.75/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
$17.25 - $21.75/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
New York, NY · On-site
$16.50 - $20.75/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
New York, NY · On-site
$16.50 - $20.75/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
San Francisco, CA · On-site
$23 - $23.50/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
San Francisco, CA · On-site
$23 - $23.50/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Pensacola, FL · On-site
$15/hr
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the ...
Passenger Service Agent
Pensacola, FL · On-site
$15/hr
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the ...
Passenger Service Agent
Pittsburgh, PA · On-site
$14.50 - $18.50/hr
Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...
Passenger Service Agent
Pittsburgh, PA · On-site
$14.50 - $18.50/hr
Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...
Passenger Service Agent
Columbus, OH · On-site
$14.50 - $18.25/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Columbus, OH · On-site
$14.50 - $18.25/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Atlanta, GA · On-site
$14.50 - $18.25/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Portland, OR · On-site
$16 - $20.25/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Portland, OR · On-site
$16 - $20.25/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Seattle, WA · On-site
$21/hr
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the ...
Passenger Service Agent
Seattle, WA · On-site
$21/hr
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the ...
Passenger Service Agent
Seattle, WA · On-site
$21.50/hr
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the ...
Passenger Service Agent
Seattle, WA · On-site
$21.50/hr
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the ...
Passenger Service Agent
Arlington, VA · On-site
$17.25 - $21.75/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Arlington, VA · On-site
$17.25 - $21.75/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Saint Louis, MO · On-site
$14.50 - $18.50/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service Agent
Saint Louis, MO · On-site
$14.50 - $18.50/hr
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Agent you'll ensure our traveling customers are kept well-informed and are in the right place at the right time.
Passenger Service information
See salary details
$9.13 - $10.21
1% of jobs
$10.21 - $11.28
2% of jobs
$11.28 - $12.35
5% of jobs
$12.35 - $13.42
8% of jobs
$14.17 is the 25th percentile. Wages below this are outliers.
$13.42 - $14.49
12% of jobs
$14.49 - $15.56
17% of jobs
The median wage is $15.86 / hr.
$15.56 - $16.63
17% of jobs
$16.63 - $17.70
7% of jobs
$18.13 is the 75th percentile. Wages above this are outliers.
$17.70 - $18.77
14% of jobs
$18.77 - $19.84
12% of jobs
$19.84 - $20.91
5% of jobs
$9
$15
$20
How much do passenger service jobs pay per hour?
As of Jul 23, 2026, the average hourly pay for passenger service in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.
What are Passenger Service jobs?
Passenger Service jobs involve assisting travelers at airports, train stations, or other transportation hubs. These roles typically include tasks such as checking in passengers, answering questions, handling luggage, ensuring safety procedures are followed, and providing customer support. Passenger service agents play a crucial role in creating a positive travel experience by offering information and resolving issues that may arise during a passenger’s journey. The position requires strong communication skills, patience, and the ability to handle stressful situations calmly.
What is the difference between Passenger Service vs Ticketing Agent?
| Aspect | Passenger Service | Ticketing Agent |
|---|---|---|
| Credentials | High school diploma, customer service skills | High school diploma, customer service skills, sometimes certification |
| Work Environment | Airports, train stations, bus terminals | Airports, travel agencies, ticket counters |
| Employer & Industry | Airlines, rail companies, bus services | Airlines, travel agencies, transportation providers |
| Job Focus | Assisting passengers, boarding, baggage handling | Selling tickets, reservations, customer inquiries |
Passenger Service and Ticketing Agent roles both serve travelers but focus on different aspects of the journey. Passenger Service involves assisting passengers throughout their travel experience, while Ticketing Agents primarily handle ticket sales and reservations. Both roles require customer service skills and are common in transportation industries like airlines and railways.
What are some common challenges faced by Passenger Service Agents and how can they be managed?
Passenger Service Agents often encounter challenges such as handling irate customers, managing last-minute schedule changes, and efficiently coordinating with various airport departments under time pressure. Effective communication, strong problem-solving skills, and the ability to stay calm under stress are essential for success. Many companies offer ongoing training and support to help agents develop these skills and maintain a positive passenger experience, even during peak travel times.
What are the key skills and qualifications needed to thrive as a Passenger Service Agent, and why are they important?
To thrive as a Passenger Service Agent, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and baggage handling procedures is typically required. Excellent communication, problem-solving abilities, and a calm demeanor under pressure help you stand out in this role. These skills ensure smooth passenger experiences, efficient airport operations, and the ability to effectively handle unexpected situations.
More about Passenger Service jobs
What are the most commonly searched types of Passenger Service jobs? The most popular types of Passenger Service jobs are:
What states have the most Passenger Service jobs? States with the most job openings for Passenger Service jobs include:
What job categories do people searching Passenger Service jobs look for? The top searched job categories for Passenger Service jobs are:
Menzies Aviation rating
6.2
Based on 111 frontline employees who took The Breakroom Quiz
33rd of 54 rated aviation services
Job description
Great News! Want to work for one of the leading fueling companies in the world? Join Menzies Aviation and be part of our family!
As a member of the Menzies Aviation Passenger Service Team you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.
- Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk
Key Responsibilities
- Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
- Interpret identification labels along with baggage and cargo routing tags
- Host self-service kiosks
- Ensure that all work areas are organized
- Keep a positive attitude while offering assistance
- Ensure the safe and secure operations
- Some bending, stretching, pushing & pulling
- Perform other duties as assigned
Qualifications
- Must be at least 18 years of age
- Must pass a pre-employment drug screen
- Ability to proficiently read, write and speak English
- Must be comfortable lifting/moving up to 70lbs of cargo and baggage
- Must be able to stand for long periods of time at the ticket counter and gate check-in areas
- Must pass FBI background check and obtain US Customs seal
- Must be available and flexible to work variable shifts including weekends and holidays
- Prior Customer Service Experience Strongly Preferred
- Intermediate Computer Skills Required
Knowledge, Skills, and Abilities
- Ability to learn quickly
- Ability to understand and carry out oral and written instructions and request clarification when needed
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
What Menzies Aviation employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Menzies Aviation
Sourced by ZipRecruiter
Industry
Aviation
Company size
10,000+ Employees
Headquarters location
London, Greater London, UK