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Passenger Assistant Agent Jobs (NOW HIRING)

ABM

Airline Passenger Assist Agent

Spokane, WA

$25 - $100/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

wearegat

Airport Passenger Assistant

Eugene, OR · On-site

$15 - $19/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger ... Responsibilities: * Assist passengers as needed through arrival and check-in processes including ...

wearegat

Airport Passenger Assistant

Eugene, OR

$15 - $19/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger ... Responsibilities: * Assist passengers as needed through arrival and check-in processes including ...

wearegat

Airport Passenger Assistant

Eugene, OR · On-site

$15 - $19/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger ... Responsibilities: * Assist passengers as needed through arrival and check-in processes including ...

wearegat

Airport Passenger Assistant

Eugene, OR

$15 - $19/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger ... Responsibilities: * Assist passengers as needed through arrival and check-in processes including ...

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How much do passenger assistant agent jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for passenger assistant agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Passenger Assistant Agent, and why are they important?

To thrive as a Passenger Assistant Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and baggage handling protocols is important. Excellent communication, patience, and problem-solving abilities help agents manage diverse passenger needs and stressful situations. These competencies ensure efficient passenger flow, enhance customer satisfaction, and uphold safety and operational standards in busy transportation environments.

What are Passenger Assistant Agents?

Passenger Assistant Agents are professionals who support travelers at airports, train stations, or other transportation hubs. They help passengers with tasks such as check-in, boarding, directions, and handling special assistance needs like mobility or language support. Their role is crucial in ensuring a smooth and pleasant travel experience, especially for those who require extra help. Passenger Assistant Agents also coordinate with other staff to address any issues or emergencies that may arise during the travel process.

What are some typical challenges Passenger Assistant Agents face when assisting travelers with special needs?

Passenger Assistant Agents often work with travelers who require additional support, such as elderly passengers, those with reduced mobility, or non-English speakers. Common challenges include managing tight schedules between connecting flights, ensuring clear communication despite language barriers, and adapting quickly to changing travel plans or emergencies. Successful agents are empathetic, patient, and able to multitask in a fast-paced airport environment, collaborating closely with airline staff and security personnel to provide a seamless travel experience.

What is the difference between Passenger Assistant Agent vs Bus Driver?

AspectPassenger Assistant AgentBus Driver
Required CertificationsPassenger Assistance Certification, DBS checkDriving License, CPC Certification
Work EnvironmentAssisting passengers, ensuring safety on busesDriving buses, managing routes
Employer & Industry UsageTransport companies, schools, care homesPublic and private transport services

Passenger Assistant Agents focus on passenger safety and assistance, often working alongside bus drivers. Bus drivers operate the vehicle and manage routes. Both roles require safety certifications, but Passenger Assistant Agents emphasize passenger support, while bus drivers focus on driving and navigation.

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Passenger Assistant Agent jobs near you
Passenger Assist Agent

Passenger Assist Agent

CHANDLER & CAMPBELLE INVESTMENT GROUP LLC

Nashville, TN • On-site

$16.50/hr

Full-time

Posted 6 days ago

Job description

Passenger Assist Agent

Location: Nashville International Airport (BNA)

Pay Rate: $16.50 per hour

Full-Time and Part-Time Positions Available

Chandler & Campbelle Investment Group is seeking dependable, professional, and customer-focused individuals to join our team as Passenger Assist Agents at Nashville International Airport (BNA). This role is responsible for providing wheelchair and ADA assistance to passengers throughout the airport, ensuring a safe, efficient, and positive travel experience. Passenger Assist Agents support individuals with mobility needs by escorting them to gates, baggage claim, curbside areas, and other designated airport locations while maintaining the highest standards of professionalism and courtesy.

This position requires the ability to work in a fast-paced airport environment while following assigned zones and shift instructions. Agents must adhere to ADA compliance standards, airport safety regulations, and company policies at all times. Strong communication skills, reliability, and a commitment to exceptional customer service are essential. The role requires prolonged standing and walking, as well as the physical ability to push wheelchairs safely for extended periods during the shift. Weekend and holiday availability may be required based on operational needs.

All candidates must be able to obtain and maintain a TSA security badge, which requires successfully passing a background check and meeting all airport security requirements. Consistent attendance, punctuality, and professional conduct are required for continued employment.

Chandler & Campbelle Investment Group is an equal opportunity employer committed to maintaining a professional and inclusive work environment.

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