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Airline Operations Agent Jobs (NOW HIRING)

Southwest Airlines

Operations Agent - STL

Saint Louis, MO · On-site

$21.01/hr

For external applicants only: (1.) Southwest Airlines will consider your interest for this position ... See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent Additional details * This ...

Southwest Airlines

Operations Agent - SAN

San Diego, CA · On-site

$21.01/hr

For external applicants only: (1.) Southwest Airlines will consider your interest for this position ... See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent Additional details * This ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Communitations with Airport Dispatch, Communications with Airlines Dispatch, Updating FLIFO, and ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Communitations with Airport Dispatch, Communications with Airlines Dispatch, Updating FLIFO, and ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Communitations with Airport Dispatch, Communications with Airlines Dispatch, Updating FLIFO, and ...

wearegat

Airport Operations Agent

El Paso, TX

$13/hr

Operations Agent Ramp Operations Agent Details: -An Operations agent provides legendary Customer ... Communitations with Airport Dispatch, Communications with Airlines Dispatch, Updating FLIFO, and ...

Menzies Aviation

Airport Operations Agent

Denver, CO · On-site

$23/hr

The Operations Agent will serve as the primary operational contact for all internal and external ... Frontier Airlines Flight Benefits * Advancement Opportunities * Medical, Dental, and Vision ...

Menzies Aviation

Airport Operations Agent

Denver, CO · On-site

$23/hr

The Operations Agent will serve as the primary operational contact for all internal and external ... Frontier Airlines Flight Benefits * Advancement Opportunities * Medical, Dental, and Vision ...

LCX Freight USA LLC

Operations Agent

Miami, FL · On-site

Operations Agent DEPARTMENT: Operations REPORTS TO: Operations Manager EFFECTIVE DATE: 2026 SUMMARY ... The role involves handling documentation, coordinating with ground handlers, airlines, freight ...

Menzies Aviation

Airport Operations Agent

Wichita, KS · On-site

$16/hr

The Operations Agent will serve as the primary operational contact for all internal and external ... required company/airline training. What we are looking for * Must be 18 years of age or older

LCX Freight USA LLC

Operations Agent

Miami, FL · On-site

Operations Agent DEPARTMENT: Operations REPORTS TO: Operations Manager EFFECTIVE DATE: 2026 SUMMARY ... The role involves handling documentation, coordinating with ground handlers, airlines, freight ...

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Airline Operations Agent information

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$13

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$39

How much do airline operations agent jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for airline operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Airline Operations Agent vs Ticketing Agent?

AspectAirline Operations AgentTicketing Agent
CredentialsCustomer service certification, airline-specific trainingCustomer service certification, airline-specific training
Work EnvironmentAirports, airline offices, operational areasTicket counters, airline offices, customer service desks
Employer & Industry UsageAirlines, airport ground servicesAirlines, travel agencies, ticketing offices
Primary ResponsibilitiesCoordinate flight operations, handle passenger issues, ensure safety complianceSell tickets, assist with reservations, manage passenger check-in

While both roles involve customer service within the airline industry, Airline Operations Agents focus on flight coordination and safety, whereas Ticketing Agents primarily handle ticket sales and passenger check-in. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to get started in airport operations?

To start as an airline operations agent, candidates typically need a high school diploma or equivalent and should develop skills in communication, organization, and problem-solving. Relevant certifications, such as security or safety training, and familiarity with airline or airport systems can improve job prospects. Entry-level roles often require flexibility for shift work and the ability to handle fast-paced environments.

What are Airline Operations Agents?

Airline Operations Agents, sometimes called flight dispatchers or load controllers, are responsible for coordinating and overseeing various ground operations to ensure flights run smoothly and safely. Their duties include preparing flight paperwork, calculating aircraft weight and balance, communicating with flight crews, and ensuring timely boarding and departure. They act as a key liaison between the airline, ground staff, and flight crew, making sure all regulatory and safety requirements are met before takeoff.

What airline jobs pay well?

Airline operations roles such as airline managers, flight operations managers, and maintenance supervisors tend to offer higher salaries within the industry. These positions often require specialized skills, experience, and sometimes certifications, and they typically involve leadership responsibilities and working in a fast-paced environment.

How does an Airline Operations Agent typically interact with other airport staff to ensure smooth flight operations?

Airline Operations Agents play a central role in coordinating between various airport teams, including ramp agents, gate agents, pilots, and ground crew. They are responsible for relaying real-time information about flight status, weather, and passenger or cargo updates to ensure efficient aircraft turnaround. Effective communication and teamwork are essential, as the Operations Agent must quickly troubleshoot and resolve issues that could delay departures. This collaborative environment offers opportunities to build strong relationships across departments and develop problem-solving skills valuable for career advancement.

What are the key skills and qualifications needed to thrive as an Airline Operations Agent, and why are they important?

To thrive as an Airline Operations Agent, you need strong organizational abilities, attention to detail, and a solid understanding of airline procedures, often supported by a high school diploma or aviation-related coursework. Familiarity with airline operations systems, flight management software, and communication tools like radios and dispatch platforms is typically required. Excellent problem-solving skills, teamwork, and effective communication help manage flight schedules and resolve operational issues efficiently. These skills ensure the safe, timely, and coordinated movement of flights, which is critical for airline reliability and customer satisfaction.

How to get a job as an airline ticket agent?

To become an airline ticket agent, candidates typically need a high school diploma or equivalent and customer service experience. Many airlines provide on-the-job training, and proficiency with reservation systems like Sabre or Amadeus is beneficial. Certification is not usually required but can improve job prospects.

What does an operations agent do for an airline?

An airline operations agent is responsible for coordinating daily flight activities, including check-in, boarding, baggage handling, and communication with crew and ground services. They ensure flights depart and arrive on time, handle customer inquiries, and maintain safety and compliance standards using airline systems and procedures.
More about Airline Operations Agent jobs
What cities are hiring for Airline Operations Agent jobs? Cities with the most Airline Operations Agent job openings:
What states have the most Airline Operations Agent jobs? States with the most job openings for Airline Operations Agent jobs include:
What job categories do people searching Airline Operations Agent jobs look for? The top searched job categories for Airline Operations Agent jobs are:
Airline Operations Agent jobs near you
Infographic showing various Airline Operations Agent job openings in the United States as of June 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.
Charter Operations Agent

Charter Operations Agent

Sun Country Airlines

Minneapolis, MN • On-site

$20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Sun Country Airlines rating

6.2

Company rating: 6.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

18th of 26 rated airlines

Job description

We're not your average airline. We're agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.
With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.
Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Operations Agent you'll enjoy these benefits and more:
  • Comprehensive benefit package including dental and vision
  • PPO and high-deductible health plans
  • Health savings accounts (HSA and FSA)
  • Dependent Care
  • Starting day one free standby and discounted travel privileges for employees, family, & friends
  • 401(k) match
  • Paid Time Off
  • Paid holidays
  • Life and AD&D Insurance
  • Employee Assistance Program including counseling for employees and their family
  • Fitness incentive and Stop Smoking Support

Charter Operations Agent Overview:
Sun Country Airlines is seeking a Charter Operations Agent to provide customer service to both internal and external clients during the operational day. This position is responsible for the timely and accurate dissemination of information to multiple stakeholders including flight dispatch, maintenance, vendors, external clients as well as the SOC Duty Manager. The ideal candidate for this position is a motivated self-starter who enjoys thinking outside the box and striving to always deliver the best customer service possible to set the Sun Country charter experience apart.
Essential Roles and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Answer phone calls from clients, vendors and charter representatives while maintaining a
  • high level of professionalism during stressful situations and delivering excellent customer service.
  • Monitor all charter flight activity and communicate movement and delay notifications to relevant clients and vendors in a timely manner.
  • Maintain control and confidentiality of client manifests and security sensitive information.
  • Upload and disseminate passenger manifests for public and private charters as necessary.
  • Collaborate and assist in developing the execution of irregular operations within the Charter Desk Lead and SOC, as well as with internal and external stakeholders.
  • Confirm services and transitions arranged for charter operations.
  • Perform tasks in accordance with Sun Country Airlines policies and procedures while maintaining a
  • high level of operational safety and integrity.
  • Other duties as assigned by management.

Required Qualifications:
  • Associates degree or relevant work experience
  • 1+ year(s) of related experience at an airline
  • Customer service experience
  • Excellent communication skills, both written and verbal
  • Strong organizational and problem-solving skills
  • Ability to work effectively with minimal supervision under stressful situations
  • Intermediate knowledge of Microsoft applications (Excel, Word, OneNote, Teams) and able to use or quickly learn applications
  • Ability to prioritize, pivot and multitask in a rapidly evolving airline operations environment
  • Qualified candidates must pass a criminal history background check as well as a pre-employment drug test
  • Must be able to obtain a SIDA badge

Preferred Qualifications
  • Working knowledge of Navitaire applications (GoNow, SkySpeed)
  • Previous charter, ground handling, or airline operations experience

Compensation:
Pay: $20.50 USD per hour. This is the base compensation hiring for this role.
Classification:
Full-Time, Non-Exempt
Work Location:
Minneapolis, MN (onsite)
Supervisory Responsibility:
None
Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands or fingers, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl.
Other Duties:
The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.
AAP/EEO Statement:
It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
Sun Country Airlines respects and values every employee's contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.
#LI-LM1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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