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Airline Operations Agent Jobs (NOW HIRING)

Menzies Aviation

Airport Operations Agent

Denver, CO

$23/hr

The Operations Agent will serve as the primary operational contact for all internal and external ... Frontier Airlines Flight Benefits * Advancement Opportunities * Medical, Dental, and Vision ...

Menzies Aviation

Airport Operations Agent

Denver, CO · On-site

$23/hr

The Operations Agent will serve as the primary operational contact for all internal and external ... Frontier Airlines Flight Benefits * Advancement Opportunities * Medical, Dental, and Vision ...

Menzies Aviation

Airport Operations Agent

Denver, CO

$23/hr

The Operations Agent will serve as the primary operational contact for all internal and external ... Frontier Airlines Flight Benefits * Advancement Opportunities * Medical, Dental, and Vision ...

LCX Freight USA LLC

Operations Agent

Miami, FL · On-site

Operations Agent DEPARTMENT: Operations REPORTS TO: Operations Manager EFFECTIVE DATE: 2026 SUMMARY ... The role involves handling documentation, coordinating with ground handlers, airlines, freight ...

LCX Freight USA LLC

Operations Agent

Miami, FL · On-site

Operations Agent DEPARTMENT: Operations REPORTS TO: Operations Manager EFFECTIVE DATE: 2026 SUMMARY ... The role involves handling documentation, coordinating with ground handlers, airlines, freight ...

Menzies Aviation

Airport Operations Agent

Wichita, KS · On-site

$16/hr

The Operations Agent will serve as the primary operational contact for all internal and external ... required company/airline training. What we are looking for * Must be 18 years of age or older

Staffmark

Operation Agent, Air Import

Inglewood, CA

... Import Operations Agent. This is a role 100% clerical, managing shipping documents, customs ... airline's custody to company's designated warehouse ("Container Freight Station" (CFS)). • ...

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How much do airline operations agent jobs pay per hour?

As of May 31, 2026, the average hourly pay for airline operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Airline Operations Agent, and why are they important?

To thrive as an Airline Operations Agent, you need strong organizational abilities, attention to detail, and a solid understanding of airline procedures, often supported by a high school diploma or aviation-related coursework. Familiarity with airline operations systems, flight management software, and communication tools like radios and dispatch platforms is typically required. Excellent problem-solving skills, teamwork, and effective communication help manage flight schedules and resolve operational issues efficiently. These skills ensure the safe, timely, and coordinated movement of flights, which is critical for airline reliability and customer satisfaction.

How does an Airline Operations Agent typically interact with other airport staff to ensure smooth flight operations?

Airline Operations Agents play a central role in coordinating between various airport teams, including ramp agents, gate agents, pilots, and ground crew. They are responsible for relaying real-time information about flight status, weather, and passenger or cargo updates to ensure efficient aircraft turnaround. Effective communication and teamwork are essential, as the Operations Agent must quickly troubleshoot and resolve issues that could delay departures. This collaborative environment offers opportunities to build strong relationships across departments and develop problem-solving skills valuable for career advancement.

What are Airline Operations Agents?

Airline Operations Agents, sometimes called flight dispatchers or load controllers, are responsible for coordinating and overseeing various ground operations to ensure flights run smoothly and safely. Their duties include preparing flight paperwork, calculating aircraft weight and balance, communicating with flight crews, and ensuring timely boarding and departure. They act as a key liaison between the airline, ground staff, and flight crew, making sure all regulatory and safety requirements are met before takeoff.

What is the difference between Airline Operations Agent vs Ticketing Agent?

AspectAirline Operations AgentTicketing Agent
CredentialsCustomer service certification, airline-specific trainingCustomer service certification, airline-specific training
Work EnvironmentAirports, airline offices, operational areasTicket counters, airline offices, customer service desks
Employer & Industry UsageAirlines, airport ground servicesAirlines, travel agencies, ticketing offices
Primary ResponsibilitiesCoordinate flight operations, handle passenger issues, ensure safety complianceSell tickets, assist with reservations, manage passenger check-in

While both roles involve customer service within the airline industry, Airline Operations Agents focus on flight coordination and safety, whereas Ticketing Agents primarily handle ticket sales and passenger check-in. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

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Airline Operations Agent jobs near you
Ground Operations Agent

Ground Operations Agent

Alliance Ground International, LLC.

Phoenix, AZ

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Alliance Ground International rating

4.9

Company rating: 4.9 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

47th of 52 rated aviation services

Job description

Job Description:
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
As a Ground Operations Agent, you will be the primary communication link between ground operations and our customers. Ideal candidates will have at least six months of experience in aviation ground handling or cargo/mail sorting.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities:
  • Coordinate the delivery of various aircraft service functions for airline customers while the aircraft is at the gate, including de-icing, lavatory dumping, and refueling.
  • Determine proper aircraft load factors in conjunction with the airline operations department.
  • Verify and sign off on any aircraft services performed in order to bill the airline for services rendered.
  • Perform various administrative duties on a routine basis, such as GSE fluid inspections, washing equipment and removing debris/trash from the ramp area.
  • Serve as liaison with airline customers, their pilots, and AGI operations department.
  • Direct and assist ramp agents with ground handling duties as needed.

Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:
  • Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
  • Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
  • Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
  • Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
  • Fully understand AGI Health & Safety and Security policies.
  • Attend training courses as may be required by AGI.

Physical Requirements:
  • This job requires physical stamina and strength - Lead Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.
  • Must be able to carry heavy items up and down narrow jetway stairs.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to work in cramped or high places.
  • Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.
  • Must be able to work outside in all types of weather, around jet and machinery noises.

Knowledge, Skills & Abilities
  • Demonstrated Leadership Skills: Operations Agents must be able to provide direction and support to their team to complete all required tasks proficiently and safely.
  • Good Communication Skills: Operations Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.
  • Basic math skills: Operations Agents may be required to calculate weight and balance calculations for planes.
  • Basic Computer skills: Operations Agents may be required to use computer systems to track cargo and baggage.
  • Problem-solving skills: Operations Agents may be called upon to troubleshoot issues during loading and unloading.
  • Time management skills: Operations Agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment

Qualifications:
  • Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
  • Possess a valid driver's license with a clean driving record.
  • If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
  • Must complete ramp and SIDA training to obtain airport authority identification security.
  • If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
  • Preferred Qualifications - One+ year of airline ramp experience.

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.
Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their "A" game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

What Alliance Ground International employees say

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About Alliance Ground International

Sourced by ZipRecruiter

Alliance Ground International provides airline cargo handling services to 55 airlines at thirteen airports: Atlanta, Chicago, Fort Lauderdale, Kansas City, LaGuardia, Las Vegas, Los Angeles, Miami, Newark, New York JFK, Orlando, Salt Lake City and San Francisco. Warehouse and ramp operations schedules are constantly adjusted to flight operations. Adjustments are made monthly, weekly, and in many cases, hourly. Facilities and equipment, forklifts dock lifts and roller systems, are purchased assets of and are routinely maintained more frequently than manufacturer recommendations to insure the life and optimal working performance of all equipment. Maintaining an “open door” policy with our airline clients is essential to our successful working relationships. Drawing from the unique interchange of information through individualized solutions with our clients allows us to incorporate these ideas within the structure of the operation.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

South Miami, FL, US

Year founded

1987

Social media

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