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Airline Operations Agent Jobs (NOW HIRING)

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

Minimum one (1) year Customer Service experience, airline industry experience Preferred ... Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights ...

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

Minimum one (1) year Customer Service experience, airline industry experience Preferred ... Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to ...

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

Minimum one (1) year Customer Service experience, airline industry experience Preferred ... Ground Operations (Cross-Utilized) Agent, must be able to work flexible hours, including nights ...

Aaregional

Customer Service Operations Agent

Albany, NY · On-site

$16.80/hr

At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers ... as a Customer Service Operations Agent in our Ground Handling Department. The primary ...

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Airline Operations Agent information

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How much do airline operations agent jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for airline operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Airline Operations Agent vs Ticketing Agent?

AspectAirline Operations AgentTicketing Agent
CredentialsCustomer service certification, airline-specific trainingCustomer service certification, airline-specific training
Work EnvironmentAirports, airline offices, operational areasTicket counters, airline offices, customer service desks
Employer & Industry UsageAirlines, airport ground servicesAirlines, travel agencies, ticketing offices
Primary ResponsibilitiesCoordinate flight operations, handle passenger issues, ensure safety complianceSell tickets, assist with reservations, manage passenger check-in

While both roles involve customer service within the airline industry, Airline Operations Agents focus on flight coordination and safety, whereas Ticketing Agents primarily handle ticket sales and passenger check-in. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are Airline Operations Agents?

Airline Operations Agents, sometimes called flight dispatchers or load controllers, are responsible for coordinating and overseeing various ground operations to ensure flights run smoothly and safely. Their duties include preparing flight paperwork, calculating aircraft weight and balance, communicating with flight crews, and ensuring timely boarding and departure. They act as a key liaison between the airline, ground staff, and flight crew, making sure all regulatory and safety requirements are met before takeoff.

How does an Airline Operations Agent typically interact with other airport staff to ensure smooth flight operations?

Airline Operations Agents play a central role in coordinating between various airport teams, including ramp agents, gate agents, pilots, and ground crew. They are responsible for relaying real-time information about flight status, weather, and passenger or cargo updates to ensure efficient aircraft turnaround. Effective communication and teamwork are essential, as the Operations Agent must quickly troubleshoot and resolve issues that could delay departures. This collaborative environment offers opportunities to build strong relationships across departments and develop problem-solving skills valuable for career advancement.

What are the key skills and qualifications needed to thrive as an Airline Operations Agent, and why are they important?

To thrive as an Airline Operations Agent, you need strong organizational abilities, attention to detail, and a solid understanding of airline procedures, often supported by a high school diploma or aviation-related coursework. Familiarity with airline operations systems, flight management software, and communication tools like radios and dispatch platforms is typically required. Excellent problem-solving skills, teamwork, and effective communication help manage flight schedules and resolve operational issues efficiently. These skills ensure the safe, timely, and coordinated movement of flights, which is critical for airline reliability and customer satisfaction.
More about Airline Operations Agent jobs
What cities are hiring for Airline Operations Agent jobs? Cities with the most Airline Operations Agent job openings:
What states have the most Airline Operations Agent jobs? States with the most job openings for Airline Operations Agent jobs include:
What job categories do people searching Airline Operations Agent jobs look for? The top searched job categories for Airline Operations Agent jobs are:
Airline Operations Agent jobs near you
Infographic showing various Airline Operations Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.
CLC/Operations Agent (EWR)

CLC/Operations Agent (EWR)

Hallmark Aviation Services

Newark, NJ • On-site

Part-time

Re-posted 23 days ago

Hallmark Aviation Services rating

5.9

Company rating: 5.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

35th of 54 rated aviation services

Job description


Hallmark Aviation Services is a leading ground handling company seeking highly skilled Centralized Load Control Agents to provide exceptional service to INTERNATIONAL AIRLINES at NEWARK INTERNATIONAL AIRPORT
Job Duties:
  • Comply with safety in the workplace.
  • Accurately complete all Load Control Activities
  • Plan distribution of load in accordance with passengers, cargo and fuel requirements.
  • Monitor the performance of the Departure Control System.
  • Coordinate and communicate with affected departments, external and internal customers to ensure smooth handling of passengers and dead load weight and balance issues in delay situations.
  • Compliance with Customer Airline Emergency Requirements.
  • Clear Understanding of Aviation Legislative Requirements.
  • Display due care and diligence in all activities.
  • Safe, efficient, compliant and aligned work place.
  • Compliance with Disability related Legislation.
  • Compliance with Equal Opportunity legislation and principles.
  • Ensure compliance with Precision Timing Schedule.
  • Plan, coordinate and produce all loading, weight and balance documentation in accordance with
  • Company and Client airline specifications, with or without the use of the Departure Control System (DCS).
  • Ensure the safe distribution of the load within prescribed aircraft limitations and Company Operating Manuals/Procedures.
  • Be familiar with client airline manuals including loading and stowage of dangerous goods.
  • Coordinate and communicate with relevant departments (Ramp Team, Bagroom Team, Maintenance, and ATC authorities) to ensure smooth handling of passengers and 'dead load' in delay situations.
  • 100% Compliance with Customer Airline Weight and Balance and Customer Airline Policies and Procedures, enabling safe practices and compliance with Aviation and other legislation.
  • Delivery of safe, compliant and customer focused weight and balance services.
  • Continuous improvement focus through proactive support and involvement in change programs and activities.
  • Comply with customer airline regulatory requirements as well as Company Policies and Procedures.
  • Maintain load control certification and demonstrate ongoing skills through the recertification process.

Required Skills
  • Safety and regulatory compliance focused
  • Positive and proactive approach to problem solving and the capacity to produce results within a given timeframe (particularly in instances of non compliance with procedures)
  • Ability to communicate effectively with staff at all levels within the Airports Division, external customers and other departments/units
  • Must be able to work quickly and effectively under the pressure of time constraints whilst maintaining accuracy
  • Must demonstrate a common sense approach to problem solving and have the ability to achieve the best possible results
  • Must be experienced in Microsoft Word and Excel
  • Ability to work independently
  • Actively seeks and shares information and feedback about key aspects of the business
  • Seeks and values staff input and involvement
  • Seizes opportunities to improve business outcomes
  • Higher School Diploma or equivalent

  • Extensive background in all areas of airport operations
  • Successfully completes formal company training courses in manual and automated weight balance
  • Successful completion of formal training courses in applicable Client airline and customer airline reservation courses
  • Hold current certification for customer airline aircraft type with the Country of Customer Airline's Aviation Authority regulations and any additional certifications required for Client Airlines as stipulated by contractual agreement
  • Must have the ability to work in a number of airline Departure Control Systems simultaneously
  • Must have sound knowledge of passenger handling systems and aircraft inhold systems
  • Must be familiar with client airline manuals including loading and stowage of dangerous goods
  • Precise understanding of all aspects of operational safety, security and emergency and load control procedures as outlined in APSM, Ramp Standard Operating Procedures (SOPs), Ramp Standard Operating Procedures (SOPs), Aircraft Loading Manuals, Load Control Procedures Manuals, Corporate Emergency Response Plan, Corporate Policy Manual, and Aviation Security Program /Security Manual

What Hallmark Aviation Services employees say

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About Hallmark Aviation Services

Sourced by ZipRecruiter

Grow a profitable Customer Service company Airlines and Airports love to contract and where People love to work. Hallmark has several key principles of success that drive our Company Culture. These principles keep us focused so that we consistently deliver Peace of Mind to you. Hallmark Aviation Services recognized as the emerging leader in above the wing ground handling services takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to our Clients, their Customers, our 2500+ Employees, and our Community. Our experienced Management team with over 100 years of combined service is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. These Principles will guide us to even Greater Achievements in the coming years.

Company size

1,001 - 5,000 Employees

Headquarters location

Los Angeles, CA, US

Year founded

1989

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