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Airline Operations Agent Jobs (NOW HIRING)

Maersk

Air operations agent

Hapeville, GA · On-site

$28.85/hr

The agent serves as the primary point of contact for customers, airlines, customs brokers, and ... Communicate with airlines, ground handlers, customs brokers, trucking companies, and customers ...

City of Midland

Airport Operations Agent

Midland, TX · On-site

$58K/yr

The City of Midland is looking for a proactive, detail-oriented Airport Operations Agent to help ... Responds to questions and inquiries from the public, airport tenants, airlines and governmental ...

Avelo Airlines, Inc.

Agent Manager

Houston, TX · On-site

$14.25 - $19/hr

Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline ... Maintain an operations agent registry that documents purpose, scope, data access, action ...

Avelo Airlines, Inc.

Agent Manager

Houston, TX · On-site

$14.25 - $19/hr

Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline ... Maintain an operations agent registry that documents purpose, scope, data access, action ...

City of Midland, TX

Airport Operations Agent

Midland, TX · On-site

$58K/yr

The City of Midland is looking for a proactive, detail-oriented Airport Operations Agent to help ... Responds to questions and inquiries from the public, airport tenants, airlines and governmental ...

Allegiant

Ground Operations Agent

Clearwater, FL · On-site

$16/hr

Minimum one (1) year Customer Service experience, airline industry experience Preferred ... Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent, must be able to ...

Avelo Airlines, Inc.

Agent Manager

Houston, TX · On-site

$110K - $120K/yr

Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline ... Maintain an operations agent registry that documents purpose, scope, data access, action ...

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How much do airline operations agent jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for airline operations agent in the United States is $24.72, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $27.40 per hour, depending on experience, location, and employer.

What is an airline operations agent?

Airline Operations Agents, sometimes called flight dispatchers or load controllers, are responsible for coordinating and overseeing various ground operations to ensure flights run smoothly and safely. Their duties include preparing flight paperwork, calculating aircraft weight and balance, communicating with flight crews, and ensuring timely boarding and departure. They act as a key liaison between the airline, ground staff, and flight crew, making sure all regulatory and safety requirements are met before takeoff.

How does an airline operations agent typically interact with other airport staff to ensure smooth flight operations?

Airline Operations Agents play a central role in coordinating between various airport teams, including ramp agents, gate agents, pilots, and ground crew. They are responsible for relaying real-time information about flight status, weather, and passenger or cargo updates to ensure efficient aircraft turnaround. Effective communication and teamwork are essential, as the Operations Agent must quickly troubleshoot and resolve issues that could delay departures. This collaborative environment offers opportunities to build strong relationships across departments and develop problem-solving skills valuable for career advancement.

What are the key skills and qualifications needed to thrive as an airline operations agent, and why are they important?

To thrive as an Airline Operations Agent, you need strong organizational abilities, attention to detail, and a solid understanding of airline procedures, often supported by a high school diploma or aviation-related coursework. Familiarity with airline operations systems, flight management software, and communication tools like radios and dispatch platforms is typically required. Excellent problem-solving skills, teamwork, and effective communication help manage flight schedules and resolve operational issues efficiently. These skills ensure the safe, timely, and coordinated movement of flights, which is critical for airline reliability and customer satisfaction.

What is the difference between Airline Operations Agent vs Ticketing Agent?

AspectAirline Operations AgentTicketing Agent
CredentialsCustomer service certification, airline-specific trainingCustomer service certification, airline-specific training
Work EnvironmentAirports, airline offices, operational areasTicket counters, airline offices, customer service desks
Employer & Industry UsageAirlines, airport ground servicesAirlines, travel agencies, ticketing offices
Primary ResponsibilitiesCoordinate flight operations, handle passenger issues, ensure safety complianceSell tickets, assist with reservations, manage passenger check-in

While both roles involve customer service within the airline industry, Airline Operations Agents focus on flight coordination and safety, whereas Ticketing Agents primarily handle ticket sales and passenger check-in. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

How to get a job as an airline operations agent?

To become an airline operations agent, candidates typically need a high school diploma or equivalent, strong communication and organizational skills, and the ability to work in a fast-paced environment. Relevant experience in customer service or logistics, along with knowledge of airline procedures and safety regulations, can improve chances. Some positions may require certification or training provided by the airline or industry organizations.

What does an airline operations agent do?

An airline operations agent is responsible for coordinating daily flight activities, including scheduling, communication with crew and ground staff, and ensuring compliance with safety regulations. They handle tasks such as monitoring flight status, managing documentation, and resolving operational issues to ensure smooth airline operations.
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Airline Operations Agent jobs near you
Infographic showing various Airline Operations Agent job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $51,415 per year, or $24.7 per hour.

Air operations agent

Hapeville, GA • On-site

Maersk
Transportation and Warehousing • 10K+ employees
Learn more about Maerskexternal

$28.85/hr

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Maersk rating

6.8

Company rating: 6.8 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

Job description

Job Description
Position Summary
An Air Import Agent is responsible for coordinating and managing international air freight import shipments. This role ensures cargo is moved efficiently from origin to destination while complying with customs regulations, airline requirements, and company procedures. The agent serves as the primary point of contact for customers, airlines, customs brokers, and transportation providers.
Key Responsibilities
  • Coordinate and monitor air import shipments from arrival to final delivery.
  • Prepare, review, and process import documentation, including:
    • Air Waybills (AWBs)
    • Commercial Invoices
    • Packing Lists
    • Customs documentation
  • Communicate with airlines, ground handlers, customs brokers, trucking companies, and customers regarding shipment status.
  • Arrange cargo release, customs clearance, and inland transportation.
  • Track shipments and provide proactive updates to customers.
  • Verify shipment details and ensure accurate data entry into transportation management systems.
  • Resolve shipment delays, damages, discrepancies, and service issues.
  • Ensure compliance with U.S. Customs regulations, TSA requirements, and company policies.
  • Manage billing, invoicing, and cost control related to import shipments.
  • Maintain accurate shipment records and documentation.
  • Support customers with quotes, shipment inquiries, and service solutions.

Required Qualifications
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Experience in freight forwarding, logistics, supply chain, or air cargo operations preferred.
  • Knowledge of air freight import procedures and customs regulations.
  • Proficiency in Microsoft Office (Excel, Outlook, Word).
  • Experience with logistics software or CW1 (preferred).
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment and manage multiple shipments simultaneously.

Preferred Skills
  • Knowledge of IATA regulations and airline cargo procedures.
  • Experience with U.S. Customs and Border Protection (CBP) processes.
  • Customer service and problem-solving skills.
  • Attention to detail and accuracy in documentation.
  • Ability to work independently and as part of a team.

Work Environment
  • Office-based logistics environment with frequent communication via phone and email.
  • May require occasional overtime, early morning, evening, or weekend coverage to support shipment arrivals and customer needs.
  • Frequent interaction with airlines, warehouses, trucking providers, and customs brokers

Pay Range: $57,000 ($27.40/hr) - $60,000 ($28.85/hr)*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Benefits
Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.
Notice to applicants applying to positions in the United States:
You must be authorized to work for any employer in the U.S.
#LI-JL3 #RPO
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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