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Passenger Assistant Agent Jobs (NOW HIRING)

wearegat

Airport Passenger Assistant

Eugene, OR

$15 - $19/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger ... Responsibilities: * Assist passengers as needed through arrival and check-in processes including ...

ABM

Lead Passenger Assist Agent

Sugar Land, TX

$19/hr

Pay: $19.00-$19.00/ Hourly The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location ...

wearegat

Airport Passenger Assistant

Eugene, OR

$15 - $19/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger ... Responsibilities: * Assist passengers as needed through arrival and check-in processes including ...

wearegat

Airport Passenger Assistant

Eugene, OR

$15 - $19/hr

Job Summary Passenger Assistance Agent positions encompass facilitating airline passenger ... Responsibilities: * Assist passengers as needed through arrival and check-in processes including ...

ABM

Airline Passenger Assist

El Paso, TX · On-site

$9/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM Industries, Inc.

AIRLINE PASSENGER ASSIST

Dallas, TX · On-site

$14.75 - $18.75/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

AIRLINE PASSENGER ASSIST

Sugar Land, TX

$13.50 - $17/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM Industries, Inc.

AIRLINE PASSENGER ASSIST

Reno, NV · On-site

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

AIRLINE PASSENGER ASSIST

Sugar Land, TX

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM Industries, Inc.

Airline Passenger Assist

Flushing, NY · On-site

$25 - $100/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM Industries, Inc.

Airline Passenger Assistant

Orlando, FL · On-site

$14 - $17.75/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

Airline Passenger Assist

Flushing, NY · On-site

$25 - $100/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

Huntleigh USA Corporation

PASSENGER ASSISTANT

Sterling, VA · On-site

$14.50 - $18.75/hr

Wheelchair Agent with IMMEDIATE CONSIDERATION! PRIMARY DUTIES AND RESPONSIBILITIES: * Transport passengers safely to and from required locations remaining alert to potential hazards which may cause ...

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Passenger Assistant Agent information

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How much do passenger assistant agent jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for passenger assistant agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How much is the salary of a passenger service agent?

The salary of a passenger assistant agent typically ranges from $20,000 to $35,000 annually, depending on experience, location, and employer. Entry-level positions may start lower, while experienced agents or those working in high-demand areas can earn higher wages. Certifications in customer service or safety procedures can also influence pay.

What are the key skills and qualifications needed to thrive as a Passenger Assistant Agent, and why are they important?

To thrive as a Passenger Assistant Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and baggage handling protocols is important. Excellent communication, patience, and problem-solving abilities help agents manage diverse passenger needs and stressful situations. These competencies ensure efficient passenger flow, enhance customer satisfaction, and uphold safety and operational standards in busy transportation environments.

What does a passenger assistant agent do?

A passenger assistant agent helps ensure the safety and comfort of passengers, especially children or individuals with special needs, during transportation. They assist with boarding and alighting, monitor behavior, and provide support to ensure a smooth journey, often working in environments such as school buses or public transit. The role may require training in first aid and good communication skills.

What are Passenger Assistant Agents?

Passenger Assistant Agents are professionals who support travelers at airports, train stations, or other transportation hubs. They help passengers with tasks such as check-in, boarding, directions, and handling special assistance needs like mobility or language support. Their role is crucial in ensuring a smooth and pleasant travel experience, especially for those who require extra help. Passenger Assistant Agents also coordinate with other staff to address any issues or emergencies that may arise during the travel process.

What are some typical challenges Passenger Assistant Agents face when assisting travelers with special needs?

Passenger Assistant Agents often work with travelers who require additional support, such as elderly passengers, those with reduced mobility, or non-English speakers. Common challenges include managing tight schedules between connecting flights, ensuring clear communication despite language barriers, and adapting quickly to changing travel plans or emergencies. Successful agents are empathetic, patient, and able to multitask in a fast-paced airport environment, collaborating closely with airline staff and security personnel to provide a seamless travel experience.

What is the role of a passenger assistant?

A passenger assistant is responsible for ensuring the safety and well-being of passengers, particularly children or vulnerable individuals, during transportation. They assist with boarding and alighting, monitor behavior, and support the driver as needed, often requiring good communication skills and relevant training or certifications. Their role is essential for safe and comfortable travel experiences.

What is the difference between Passenger Assistant Agent vs Bus Driver?

AspectPassenger Assistant AgentBus Driver
Required CertificationsPassenger Assistance Certification, DBS checkDriving License, CPC Certification
Work EnvironmentAssisting passengers, ensuring safety on busesDriving buses, managing routes
Employer & Industry UsageTransport companies, schools, care homesPublic and private transport services

Passenger Assistant Agents focus on passenger safety and assistance, often working alongside bus drivers. Bus drivers operate the vehicle and manage routes. Both roles require safety certifications, but Passenger Assistant Agents emphasize passenger support, while bus drivers focus on driving and navigation.

What qualifications do I need to be a passenger service agent?

To become a passenger service agent, candidates typically need a high school diploma or equivalent. Good communication skills, customer service experience, and the ability to handle stressful situations are important; some employers may require background checks and training on airline or airport procedures.
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Passenger Assistant Agent jobs near you

Airport Passenger Assistant

wearegat

Eugene, OR

$15 - $19/hr

Other

Posted 29 days ago

Job description

Job Summary

Passenger Assistance Agent positions encompass facilitating airline passenger processing including check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Passenger Assistance Agents may also push wheelchairs and carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.

Responsibilities:

  • Assist passengers as needed through arrival and check-in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance

  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival

  • Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ ticketing software

  • Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas

  • Assist with their personal needs and lifting bags at least 50 lbs. 

  • Inspect and verify passenger documentation

  • Direct passengers through Customs, Immigration, and Quarantine

Requirements

  • Must be at least 18 years of age

  • Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.

  • Ability to read, speak, and understand the English language.

  • Ability to stand for long periods of time

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner.

  • Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer.

  • Must possess good communication skills and a friendly, outgoing personality.

  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law

  • Must be able to work nights, weekends, and holidays

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