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Passenger Assistant Agent Jobs (NOW HIRING)

ABM

Airline Passenger Assistant

Cleveland, OH

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

HUNTLEIGH USA CORPORATION

PASSENGER ASSISTANT

Dulles, VA · On-site

$14.50 - $18.75/hr

Wheelchair Agent with IMMEDIATE CONSIDERATION! PRIMARY DUTIES AND RESPONSIBILITIES: * Transport passengers safely to and from required locations remaining alert to potential hazards which may cause ...

ABM

IAD Airline Passenger Assist

Sterling, VA · On-site

$17.13/hr

Wheelchair Agent Location: Dulles International Airport Passenger services positions are very ... or grounds Assist passengers with baggage retrieval and transport, if necessary Coordinate ...

ABM

Airline Passenger Assist IAH

Houston, TX · On-site

$15/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

Airline Passenger Assist LIT

Little Rock, AR · On-site

$11/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

Airline Passenger Assist AMA

Amarillo, TX · On-site

$12/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

Airline Passenger Assist MAF

Midland, TX · On-site

$15/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

ABM

Airline Passenger Assist TUL

Sugar Land, TX · On-site

$13/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

Worldwide Flight Services

$16.50/hr

Job Summary The Passenger Service Assist Agent provides dedicated mobility assistance to passengers who require wheelchairs, ensuring safe and comfortable movement throughout the airport. This ...

ABM

Airline Passenger Assistant

Sugar Land, TX · On-site

$12.75 - $16.75/hr

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request ...

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Passenger Assistant Agent information

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How much do passenger assistant agent jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for passenger assistant agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How much is the salary of a passenger service agent?

The salary of a passenger assistant agent typically ranges from $20,000 to $35,000 annually, depending on experience, location, and employer. Entry-level positions may start lower, while experienced agents or those working in high-demand areas can earn higher wages. Certifications in customer service or safety procedures can also influence pay.

What are the key skills and qualifications needed to thrive as a Passenger Assistant Agent, and why are they important?

To thrive as a Passenger Assistant Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, ticketing software, and baggage handling protocols is important. Excellent communication, patience, and problem-solving abilities help agents manage diverse passenger needs and stressful situations. These competencies ensure efficient passenger flow, enhance customer satisfaction, and uphold safety and operational standards in busy transportation environments.

What does a passenger assistant agent do?

A passenger assistant agent helps ensure the safety and comfort of passengers, especially children or individuals with special needs, during transportation. They assist with boarding and alighting, monitor behavior, and provide support to ensure a smooth journey, often working in environments such as school buses or public transit. The role may require training in first aid and good communication skills.

What are Passenger Assistant Agents?

Passenger Assistant Agents are professionals who support travelers at airports, train stations, or other transportation hubs. They help passengers with tasks such as check-in, boarding, directions, and handling special assistance needs like mobility or language support. Their role is crucial in ensuring a smooth and pleasant travel experience, especially for those who require extra help. Passenger Assistant Agents also coordinate with other staff to address any issues or emergencies that may arise during the travel process.

What are some typical challenges Passenger Assistant Agents face when assisting travelers with special needs?

Passenger Assistant Agents often work with travelers who require additional support, such as elderly passengers, those with reduced mobility, or non-English speakers. Common challenges include managing tight schedules between connecting flights, ensuring clear communication despite language barriers, and adapting quickly to changing travel plans or emergencies. Successful agents are empathetic, patient, and able to multitask in a fast-paced airport environment, collaborating closely with airline staff and security personnel to provide a seamless travel experience.

What is the role of a passenger assistant?

A passenger assistant is responsible for ensuring the safety and well-being of passengers, particularly children or vulnerable individuals, during transportation. They assist with boarding and alighting, monitor behavior, and support the driver as needed, often requiring good communication skills and relevant training or certifications. Their role is essential for safe and comfortable travel experiences.

What is the difference between Passenger Assistant Agent vs Bus Driver?

AspectPassenger Assistant AgentBus Driver
Required CertificationsPassenger Assistance Certification, DBS checkDriving License, CPC Certification
Work EnvironmentAssisting passengers, ensuring safety on busesDriving buses, managing routes
Employer & Industry UsageTransport companies, schools, care homesPublic and private transport services

Passenger Assistant Agents focus on passenger safety and assistance, often working alongside bus drivers. Bus drivers operate the vehicle and manage routes. Both roles require safety certifications, but Passenger Assistant Agents emphasize passenger support, while bus drivers focus on driving and navigation.

What qualifications do I need to be a passenger service agent?

To become a passenger service agent, candidates typically need a high school diploma or equivalent. Good communication skills, customer service experience, and the ability to handle stressful situations are important; some employers may require background checks and training on airline or airport procedures.
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Passenger Assistant Agent jobs near you
Airline Passenger Assistant

Airline Passenger Assistant

ABM

Cleveland, OH

$13/hr

Full-time

Posted 20 days ago

ABM Industries rating

6.3

Company rating: 6.3 out of 10

Based on 399 frontline employees who took The Breakroom Quiz

132nd of 210 rated facilities management

Job description

We are looking for a reliable and experienced Airline Passenger Assistant, also known as the Wheelchair Agent, to fulfill airline passenger service obligations for passengers who require or request wheelchair assistance.

Passenger services positions are very customer service-oriented and "tipping" is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25-$100 per week.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members

Location: Cleveland, OH 
Pay: $13.00  per hour

Hours: 1:00pm - 6:30pm

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant's experience, skills, abilities, geographic location, and alignment with market data

A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 88H, 88M, LS, 0431, 2T2X1 

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
 
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
 
For more information, visit www.abm.com

Required:
Must be 18 years of age or older 
No high school diploma, GED or college degree required 
No experience required and on the job training provided

Preferred:
One (1) year of customer service experience preferred 

Follow safety precautions at all times while transporting passengers 
Positive interpersonal interaction with passengers 
Comply with all client and/or site security requirements and processes 
Safely transport passengers in wheelchairs from their retrieval point to their desired destination within the client site or grounds 
Assist passengers with baggage retrieval and transport, if necessary 
Coordinate assignments with dispatchers and gate Agents, if necessary 
Complete thorough Incident Reports 

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