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Passenger Services Agent Jobs (NOW HIRING)

Worldwide Flight Services

$17/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

Everts Air

Passenger Services Agent

Fairbanks, AK · On-site

$21/hr

Description Role Summary Passenger Service Agents (PSA) work in a fast-paced environment performing ... Review the weekly mail comparisons and summaries for the agent and prepare a weekly mail report for ...

New

Everts Air Cargo

Passenger Services Agent

Fairbanks, AK

$21/hr

Role Summary Passenger Service Agents (PSA) work in a fast-paced environment performing customer ... Review the weekly mail comparisons and summaries for the agent and prepare a weekly mail report for ...

New

ABM

PT Passenger Services Agent

San Francisco, CA · On-site

$22.04/hr

The PT Airline Passenger Service Agent is a multi-functional, cross-utilized position designed to support airport operations and passenger services. Employees may be assigned to perform duties in the ...

Worldwide Flight Services

$16/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

Worldwide Flight Services

$17/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

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How much do passenger services agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for passenger services agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How does a passenger services agent typically collaborate with other airport staff during peak travel times?

Passenger Services Agents work closely with airline ground crew, security personnel, and baggage handlers, especially during busy periods. Effective communication and teamwork are essential to ensure smooth check-in, boarding, and problem resolution for travelers. Agents may coordinate with supervisors and gate agents to handle last-minute changes or disruptions, such as flight delays or gate changes. This collaborative environment helps provide efficient and positive experiences for passengers, even under high-pressure conditions.

What qualifications do you need to be a passenger services agent?

To become a passenger services agent, candidates typically need a high school diploma or equivalent. Strong communication, customer service skills, and the ability to handle stressful situations are important, and some employers may require background checks or specific training on airline policies and safety procedures.

What is a passenger services agent?

Passenger Services Agents are airport staff responsible for assisting airline passengers throughout their journey. Their duties include checking in passengers, issuing boarding passes, handling baggage, and providing information about flights and airport facilities. They also help with special requests such as wheelchair assistance and ensure passengers comply with security and safety regulations. Passenger Services Agents play a key role in delivering excellent customer service and ensuring smooth airport operations.

What are the key skills and qualifications needed to thrive as a passenger services agent, and why are they important?

To thrive as a Passenger Services Agent, you should have strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and baggage handling protocols is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure set standout agents apart. These skills are vital for ensuring smooth passenger experiences, maintaining airline efficiency, and handling unexpected situations professionally.

How much do passenger services agents make?

Passenger services agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $45,000, with opportunities for overtime and shift differentials. Many roles require customer service skills and familiarity with airline or airport procedures.
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What cities are hiring for Passenger Services Agent jobs? Cities with the most Passenger Services Agent job openings:
What states have the most Passenger Services Agent jobs? States with the most job openings for Passenger Services Agent jobs include:
What job categories do people searching Passenger Services Agent jobs look for? The top searched job categories for Passenger Services Agent jobs are:
Passenger Services Agent jobs near you
Infographic showing various Passenger Services Agent job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Services Agent

Worldwide Flight Services

Phoenix, AZ • On-site

$18/hr

Full-time, Part-time

Medical, Retirement

Re-posted 25 days ago

Worldwide Flight Services rating

5.5

Company rating: 5.5 out of 10

Based on 94 frontline employees who took The Breakroom Quiz

53rd of 65 rated aviation services

Job description

About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents. Are you ready to take off on your next career with us?
Job Summary
As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting passengers with reservations, tickets, baggage handling, and general travel information. You will ensure smooth boarding, deplaning, and ticket validation while also handling lost and found inquiries, baggage claims, and airfreight shipments. Additionally, you will help maintain compliance with security protocols and contribute to overall operational efficiency.
Part-Time
Compensation Rate: $18.00 per hour.
City & Airport: Phoenix, AZ - Sky Harbor International Airport
Watch Our Team in Action: Day In The Life of a Passenger Service Agent
Responsibilities
  • Make reservations, issue tickets and itineraries, and compute fares for passengers.
  • Handle baggage check-in, collect excess baggage charges, and provide general travel information.
  • Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures.
  • Manage arrangements for passengers holding reservations, standby travelers, and their luggage.
  • Determine flight close-out times and complete necessary flight documentation for accuracy.
  • Handle post-departure procedures, including invalidating tickets and finalizing reports.
  • Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items.
  • Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel.
  • Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments.
  • Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes.
  • Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program

Minimum Requirements
  • High school diploma or GED equivalent
  • At least 1 year of experience in customer service or related field
  • Ability to work varied shifts, including weekends, holidays, and nights
  • Strong verbal and written communication skills
  • Ability to lift and handle baggage weighing up to 50 lbs
  • Basic computer proficiency, including the ability to input data and use relevant software
  • Stay up to date on recurrent training as assigned
  • Ability to obtain and maintain airport security badge
  • Ability to keep up with recurrent training in a timely manner
  • Ability to read, write, and speak the English language

Preferred Skills
  • Previous experience in an airport, airline, or logistics environment
  • Knowledge of ticketing, reservations, and fare calculation systems
  • Experience handling lost and found procedures or baggage claims
  • Strong organizational skills and attention to detail
  • Familiarity with airport regulations and procedures
  • Knowledge of international shipping and airfreight documentation
  • Proficiency in a second language for assisting international travelers
  • Strong conflict resolution and problem-solving abilities

Physical Requirements/Working Conditions
  • Ability to lift, push, pull, and carry baggage or cargo up to 50 lbs regularly, and occasionally up to 75 lbs
  • Frequent standing, walking, and moving throughout the airport terminal or warehouse
  • Ability to bend, kneel, stoop, and climb stairs as needed to assist passengers and handle luggage
  • Ability to work in varying weather conditions, including extreme heat, cold, rain, and snow
  • Manual dexterity is required for handling documents, operating computers, and using two-way radios
  • Ability to remain on your feet for extended periods (up to 8 hours or more during shifts)
  • Clear vision and hearing are required for monitoring flight information, responding to passengers, and ensuring safety compliance
  • Capacity to work in confined spaces, such as baggage handling areas or aircraft cabins
  • Ability to work in a noisy environment, such as near aircraft engines and ground support equipment

Perks & Benefits
  • Want your pay in advance? Access your pay when you need it through DailyPay app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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