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Passenger Services Agent Jobs (NOW HIRING)

Worldwide Flight Services

$21/hr

Day in The Life of a Ground Handling Customer Service Agent Responsibilities * Supervise passenger service agents during check-in, boarding, baggage handling, and arrival processes * Ensure ...

Worldwide Flight Services

$18/hr

Job Summary The Lead Agent Passenger Services supports daily airport operations by guiding a team of passenger service agents to deliver safe, efficient, and customer-focused service. This role ...

Worldwide Flight Services

$15/hr

Job Summary As an Agent, Passenger Service, you will be responsible for providing a wide range of customer service functions related to airport and passenger operations. This includes assisting ...

Worldwide Flight Services

$15.50 - $19.50/hr

Job Summary The Lead Agent Passenger Services supports daily airport operations by guiding a team of passenger service agents to deliver safe, efficient, and customer-focused service. This role ...

Worldwide Flight Services

$19/hr

Job Summary The Lead Agent Passenger Services supports daily airport operations by guiding a team of passenger service agents to deliver safe, efficient, and customer-focused service. This role ...

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How much do passenger services agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for passenger services agent in the United States is $15.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.27 per hour, depending on experience, location, and employer.

How does a passenger services agent typically collaborate with other airport staff during peak travel times?

Passenger Services Agents work closely with airline ground crew, security personnel, and baggage handlers, especially during busy periods. Effective communication and teamwork are essential to ensure smooth check-in, boarding, and problem resolution for travelers. Agents may coordinate with supervisors and gate agents to handle last-minute changes or disruptions, such as flight delays or gate changes. This collaborative environment helps provide efficient and positive experiences for passengers, even under high-pressure conditions.

What qualifications do you need to be a passenger services agent?

To become a passenger services agent, candidates typically need a high school diploma or equivalent. Strong communication, customer service skills, and the ability to handle stressful situations are important, and some employers may require background checks or specific training on airline policies and safety procedures.

What is a passenger services agent?

Passenger Services Agents are airport staff responsible for assisting airline passengers throughout their journey. Their duties include checking in passengers, issuing boarding passes, handling baggage, and providing information about flights and airport facilities. They also help with special requests such as wheelchair assistance and ensure passengers comply with security and safety regulations. Passenger Services Agents play a key role in delivering excellent customer service and ensuring smooth airport operations.

What are the key skills and qualifications needed to thrive as a passenger services agent, and why are they important?

To thrive as a Passenger Services Agent, you should have strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems, check-in software, and baggage handling protocols is commonly required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure set standout agents apart. These skills are vital for ensuring smooth passenger experiences, maintaining airline efficiency, and handling unexpected situations professionally.

How much do passenger services agents make?

Passenger services agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $45,000, with opportunities for overtime and shift differentials. Many roles require customer service skills and familiarity with airline or airport procedures.
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Passenger Services Agent jobs near you
Infographic showing various Passenger Services Agent job openings in the United States as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,210 per year, or $16 per hour.

Passenger Services Agent - Bilingual: English & Spanish

Swissport International AG

Chicago, IL

$19/hr

Full-time

Re-posted 7 days ago

Swissport International AG rating

5.8

Company rating: 5.8 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

48th of 65 rated aviation services

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe. 

Job summary

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. 

The expected pay rate is $19.75/hr.

Professional fluency in English and Spanish is required (written and verbal).

Your activities 

  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
  • Produce all required, work-related documentation
  • Other duties as assigned 

Your profile

  • High School diploma or GED equivalent
  • Passionate about customer service and must have relevant work experience
  • Excellent communication skills (written and verbal) in country specific language
  • Additional languages desirable
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Attentive to detail and numerate
  • Ability to follow processes and procedures and apply flexible approach when required
  • Must be able to type and learn airline specific computer reservation/ ticketing software
  • Willingness to work in inclement weather

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Visit our website at www.careers.swissport.com to learn more about Life at Swissport. 

Join Swissport today and be part of a team that connects the world of aviation! 

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