IT Support Specialist

Company Overview

Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions.

Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed'. We empower each other to lead by example, collaborate, and evolve - inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning.

Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility.

IT Support Specialist

The IT Support Specialist works in a fast paced, collaborative environment that will keep you challenged and engaged in finding the best way to solve IT problems for our corporate team. This opportunity provides you with the ability to work in a fast-paced corporate environment while also building IT skills to grow your career. You will work closely with the IT Team to ensure that all technical and deployed IT solutions are working to Asset Living's approved specifications. The IT Support Specialist will serve as the owner of technical problems and will address and/or escalate to ensure issues are resolved quickly and efficiently. The IT Support Specialist is also responsible for the execution of technology product testing and project plans as it relates to Asset Living's technology infrastructure.

Essential Duties & Responsibilities

• Provide technical support to all requests from our corporate team - remote and onsite.
• Respond to requests, providing/implementing solution.
• Lifecycle management - Provisioning new accounts and imaging computers.
• Lifecycle management - Deprovisioning accounts and computers.
• Perform provisioning, onboarding and deprovisioning, offboarding.
• Processing and resolving customer's issues using communication methods such as service desk, telephone, e-mail, teams, etc.
• Assist in acquisition migrations.
• Perform onboarding orientations.
• Identifying trends and providing status updates on projects.
• Documents, tracks, and monitors technical problems with the intent of ensuring timely resolutions.

Education & Experience

• Proficiency in a variety of technology systems, especially Microsoft 365 Cloud systems (Office 365, Azure Active Directory, SharePoint Online, OneDrive, Teams, Outlook) and able to adapt to new systems quickly
• Proficiency in Windows 11
• Basic PC Troubleshooting skills required
• Basic PC installation and configuration experience required
• Microsoft Windows platform troubleshooting skills preferred
• Basic network troubleshooting skills required
• Associates degree, Trade certification or High School diploma with equivalent experience

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

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